Business Operations & Systems Coordinator

PCI Auction Group; Manheim (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

PCI Auction Group is seeking a Business Operations & Systems Coordinator to support day-to-day operations and connect dots between departments. This role focuses on making processes make sense, reducing interruptions, and freeing management to focus on growth and strategy.

The ideal candidate stacks organization, curiosity about systems, and strong Excel/Sheets skills. They will help document processes, track tasks, and improve information flow across teams in a fast-paced auction environment.

Qualifications

• Extremely organized and able to manage multiple tasks without rigid procedures.
• Naturally curious about how systems and software work and how to improve them.
• Proficient in Excel and Google Sheets with ability to learn new tools quickly.
• Excellent follow-through and accountability; you follow up until tasks are complete.
• Practical problem-solver who looks for solutions, not just problems.
• Skilled at communicating with people across departments and roles.

Responsibilities

• Track small issues before they become big problems.
• Follow up on outstanding tasks to ensure completion.
• Help departments stay organized and communicate effectively.
• Identify bottlenecks and recurring problems needing attention.
• Create and maintain SOPs, checklists, workflows, and docs.
• Improve information movement between departments and systems.
• Maintain operational trackers and reports; audit data for accuracy.
• Troubleshoot admin and system issues; assist users with processes.
• Look for opportunities to simplify or automate repetitive tasks.
• Assist with new system implementations and project initiatives.
• Support light HR admin and special projects.

Skills

Extremely organized

Systems & software curiosity

Excel/Google Sheets

Follow-through

Practical problem-solver

Cross-department communication

Job description

Business Operations & Systems Coordinator

Are you the person who notices that a process makes absolutely no sense—and then figures out how to make it better?

PCI Auction Group is looking for a Business Operations & Systems Coordinator to become an important part of our day-to-day operations. This is not your typical office admin position. We're looking for a practical, organized problem-solver who can keep the small things moving, improve the way we work, and help connect the dots between departments.

THE ROLE

This position is the administrative and operational layer between management and the day-to-day details. You'll help make sure tasks are followed through, information is where it needs to be, processes make sense, and recurring problems don't keep recurring. The goal: fewer loose ends, fewer unnecessary interruptions, and more time for management to focus on growth, strategy, and the bigger picture.

WHAT YOU'LL DO

• Keep track of the little things that have a tendency to become big things.
• Follow up on outstanding tasks and make sure things actually get finished.
• Help departments stay organized and communicate effectively.
• Identify bottlenecks, recurring problems, and processes that could use some attention.
• Create and maintain SOPs, checklists, workflows, and process documentation.
• Help improve how information moves between departments and systems.
• Maintain operational trackers and reports; audit information for accuracy and completeness.
• Troubleshoot administrative and system-related issues and help employees navigate software and internal processes.
• Look for opportunities to simplify, automate, or improve repetitive tasks.
• Assist with new system and process implementation.
• Keep projects and administrative initiatives moving forward.
• Provide light HR administrative support and assist with special projects as needed.

THE KIND OF PERSON WE'RE LOOKING FOR

• Extremely organized without being rigid.
• Naturally curious about systems, software, and how things work.
• Strong with Excel/Google Sheets and comfortable learning new technology.
• Excellent follow-through—you don't need to be asked three times.
• A practical problem-solver who looks for solutions, not just problems.
• Comfortable communicating with different personalities and departments.
• Able to prioritize, work independently, and keep multiple things moving.
• Comfortable asking, “Why do we do it this way?”—and willing to find a better way.
• Detail-oriented, dependable, resourceful, and willing to take ownership.

WHAT WE DON'T NEED

We don't need a perfect resume or someone who has done this exact job before. We need someone who is smart, curious, dependable, and willing to take ownership. If you see a problem, we'd rather hear, “I noticed this, here's what I think we should do.” than simply, “Just wanted to let you know there's a problem.”

WHAT SUCCESS LOOKS LIKE

“Wait... I haven't had to deal with that in weeks.” That's the goal. You'll help create structure, consistency, accountability, and better processes throughout the office so management can spend less time chasing details and more time focused on the strategic growth and long-term success of PCI Auction Group.

A LITTLE ABOUT US

We're a growing auction business, and with growth comes... stuff. New systems. New processes. More volume. More moving parts. More opportunities to improve.

We're looking for someone who enjoys being part of that process and wants to help build a better, more organized way of doing business. If you're the person people call when they need something organized, a system figured out, or a problem solved—we should probably talk.