ADMINISTRATIVE ASSISTANT 3

State-of-Washington-Dept.-of-Commerc; Olympia (WA); On-site; USD 52,000 - 64,000; Full time

Job summary

The Department of Commerce in Olympia seeks an experienced Administrative Assistant 3 to provide high-level support to the Managing Director, Assistant Managing Director, and unit staff. You will coordinate multiple offices, manage travel, purchasing, payroll, budgets and events, and help implement administrative protocols to ensure cohesive operations.

Your role includes scheduling, records maintenance, and liaison duties with internal and external stakeholders, with a focus on accuracy,

Qualifications

• High School Diploma or equivalent with 3 years of clerical or administrative support experience.
• Experience in budgeting, accounting, records and contract document handling.
• Familiarity with public sector processes and compliance is preferred.
• Strong written and verbal communication; ability to manage multiple deadlines.

Responsibilities

• Provide administrative support to the Managing Director and unit staff.
• Coordinate office operations, travel, purchasing, payroll, and event logistics.
• Manage facilities, space planning, technology, and personnel matters.
• Track documents, deadlines, and signatures; support unit communications and records.

Skills

Organization skills

Communication skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Notary Public

Education

High School Diploma or equivalent

Experience in business administration/public administration

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Administrative Assistant 3

At the Department of Commerce, we’re reimagining what’s possible in government. We’re builders, thinkers, and change-makers, working at the intersection of innovation, community, and impact. From unlocking critical funding to fueling inclusive economic growth, we’re turning big ideas into real-world solutions that uplift people and places.

Our agency’s strength lies in the diversity of our workforce and the breadth of the lived experiences and perspectives employees bring to the work. We believe equity is not just a value but a practice, which is reflected in how we design programs, engage communities, and deliver outcomes. We foster a workplace culture where curiosity is encouraged, bold thinking is welcomed, and collaboration drives our impact.

This job is a commitment to reshape systems so they work better for everyone. If you’re ready to challenge the status quo and build meaningful connections, we want to meet you.

Let’s build what’s next, together.

The Housing Division (HD) partners with local governments, Tribes, housing authorities, nonprofits and other organizations to develop and preserve affordable housing, promote individual and family self-sufficiency, and reduce adult and youth homelessness.

This position works within the Multifamily Housing Unit (MHU)of HD and is responsible for specific tasks within the State Housing Trust Fund (HTF)and the federal HOME and National Housing Trust Fund (NHTF) programs. This position provides higher-level administrative support to the Managing Director, Assistant Managing Director, as well as program managers and unit staff. This position is the point of knowledge on state government and administrative policies and procedures, office methods, research methods and data collection to support the day-to-day functions and smooth operation of the unit. This position is a member of the Lead Support Team and assists with the development and recommendation of division directives and best practices to ensure quality, streamlining, and cohesiveness that meet the needs of our internal and external customers.

This position will be duty stationed in our Olympia office and will be expected to come into the office 4 days per week, Monday through Thursday.

Administrative support to the Managing Director (MD), Assistant Managing Director (AMD) and Unit Staff

• Act as liaison/coordinator with all agency offices, including but not limited to, the offices of Information Services, Human Resources, Financial Services and the Operations Divisions.
• When appropriate, serve as liaison between the MD and other staff members, transmitting assignments and reviewing for appropriateness and consistency with agency policy.
• Manage issues related to facilities, space planning, technology, and personnel.
• Coordinate all office operations, questions and/or needs of MHU staff and the MD.
• Responsible for keeping the MD aware of internal and external deadlines and maintains prioritization of work activities.
• Exercise delegated authority to assign, instruct, and check the work of all professional staff in the unit.
• Prepare reports, portions of plans, and office policy and procedure manuals.
• Establish and ensure adherence to administrative protocols. Responsible for developing new office protocols and strategies or modifying existing ones.
• Complete the preparation of documents related to travel, purchasing, payroll, budget, personnel, and event coordination.
• Exercise delegated signature authority for correspondence, purchasing, travel vouchers, invoices and timesheets when needed.
• Track all unit documents routed for signatures.
• Maintain the MHU external email distribution list and assist with mass communications.
• Responsible for meeting scheduling, logistics, agendas, and note-taking for unit meetings and advisory meetings and stakeholder groups.
• Manage MD and AMD schedule, including regular meetings with staff and external clients.

Personnel Coordination

• Coordinate all personnel actions for the unit, including recruitment, selection/interview, reference checks, appointments, promotions, new employee set-up, and on-boarding and off-boarding employees.
• Ensure position descriptions, work schedules, telework agreements, Signature Authority and performance evaluations are kept current, readily available, and follow agency/division/unit standards.
• Coordinate timesheets, leave requests, and Commute Trip Reduction (CTR) submittals.
• Coordinate training and conferences for all unit staff.

Communications and Recordkeeping

• Coordinate responses to public records requests.
• Develop written and oral responses to general inquiries and requests for unit action and information or refers such inquiries to unit staff, providing direction on the response.
• Responsible for unit records retention activities.
• Provide support to unit staff with setup, filing and maintenance of contract and legal document files, general copying, and report development.
• Make system improvements as necessary.
• Assist with database maintenance.
• Assist the MD, AMD, and the other unit supervisors in improving, documenting and implementing unit processes and procedures.

Division Administrative Support

• Participate in the Division Lead Support team; complete additional duties associated with Division-wide support such as helping with division meetings and working collaboratively to develop division procedures.
• Process mail received for MHU.
• Coordinate staff moves, cubicle setups, and changes for the unit.
• Coordinate division-wide events.
• Coverage/backup of the agency reception desk and mail as needed.

Required Position Qualifications

High School Diploma or equivalent AND Three (3) years of combined professional-level experience and/or education that involves clerical or administrative support, bookkeeping, accounting, and general administrative work.

Education

Involving business administration, public administration, or closely related field. Qualifying education post High School or equivalent may be substituted year for year for experience.

Lived experience

With housing instability and/or experience navigating and receiving services from public systems such as homeless and housing services, foster care, courts, or behavioral health. Lived experience may substitute for one (1) year of education beyond high school equivalency and/or professional-level experience.

What is lived experience? Lived experience is relevant expertise derived from the accumulated personal and professional experiences of an individual. Experience can be gained through life events, volunteer role/capacity, any experience gained outside of professional paid and unpaid experience, academic, or a combination.

Examples of how to qualify

• 3 years of experience
• 2 years of experience and one year of lived experience
• 2 years of experience and one year of education
• 1 year of experience and two years of education

Preferred/Desired Qualifications

• Affordable housing, housing finance, or commercial real estate experience.
• Lived experience of homelessness or lived homeless system involvement.
• State government or state funding programs experience.
• Budget and accounting experience.
• Communications or marketing experience.
• Ability to communicate fluently and effectively, both verbally and in writing; writing skills necessary to develop letters and provide summary reports; comprehension skills to successfully translate verbal and written information.
• Professional, cordial interpersonal relationships, can-do attitude; maintain professional and respectful demeanor in stressful situations.
• Strong organizational and coordination skills to insure a smooth-flowing, productive work unit.
• Ability to independently determine, organize, and prioritize workload.
• Ability to work under changing deadlines.
• Active Notary Public commission in Washington State

Required Position Competencies

• Demonstrated skills in organization, team building, and succession planning.
• Demonstrated ability to collaborate and build partnerships, develop work teams, and work effectively with the authorizing and external environment.
• Demonstrated ability to manage and work with diverse personalities, styles, and cultures.
• Ability to apply negotiation and conflict resolution skills.
• Exceptional written and verbal communication skills, as well as interpersonal and relationship building skills.
• Knowledge of agencies, institutions, and processes involved in real estate development.
• Advanced proficiency with Microsoft Excel and ability to create and manipulate pro-form financial models.
• Intermediate skills in Microsoft Word, PowerPoint and Outlook.
• Collaborative team member that values diversity and can work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds with an understanding of power, privilege and inequity.

To be considered for this position the following are needed

• A complete and detailed online application.
• A cover letter (enter online).
• At least three professional references (enter online).

For questions about this recruitment, please contact our recruitment team via email: [e-mail]. Please reference the job number in your message.

This position will be duty stationed in our Olympia office and will be expected to come into the office 4 days per week, Monday through Thursday. This position is based in the Olympia office though occasional in-state travel to attend events or meetings may be required. Many Commerce employees work remotely or have a hybrid schedule.

This recruitment may be used to fill future vacancies over the next 60 days.

Technical support is provided by NEOGOV, 855-524-5627 (can't log in, password or email issues, error messages). DES job seeker support may answer general questions regarding the recruiting system at [e-mail].

Our Commitment to Equal Opportunity

The Washington State Department of Commerce is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application, testing, or interview process or this job announcement in an alternative format may email Human Resources at [e-mail]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Department of Commerce also offers a competitive benefits package including: medical and dental insurance benefits, retirement and deferred compensation plans, 11 paid holidays each year, 14-25 vacation days per year (depending on length of employment), 8 hours of sick leave per month (if full time employed), bereavement leave, an employee assistance program, as well as other benefits. Please see the Benefits Tab for more details.