Business Operations Specialist (Temporary)

CSU, Chico Research Foundation; Chico (CA); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Paid holidays

Personal holiday

Vacation days

Sick leave

403(b) retirement plan/The employer 8%

Job summary

CSU, Chico Research Foundation on the Chico State Campus seeks a temporary Business Operations Specialist to manage onboarding and ongoing engagement for member institutions. You will coordinate communications, renewals, and compliance with the Contracts administrator and Chico State Enterprises.

You will monitor SAP UCC curriculum resources and related documentation, prepare engagement reports, and maintain accurate records across contracts, invoices, and partnerships.

Responsibilities

• Manage the onboarding and ongoing engagement process for member institutions, including outreach coordination, communications, and retention strategies.
• Collaborate with the Contracts administrator/Chico State Enterprises (CSE) to ensure timely renewals and compliance documentation, including contracts, amendments, and proper invoicing.
• Maintain familiarity with the University Competence Center (UCC’s) SAP-hosted curriculum portfolio/Learning Environments, as well as SAP Cloud offerings, to guide members toward appropriate instructional resources.
• Prepare and analyze regular engagement reports to assess member activity, outcomes, and trends that inform strategic planning.
• Coordinate with administrative and technical teams to ensure operational efficiency and service quality across member-facing processes.
• Prepare, review, track, distribute, and maintain agreements, renewals, amendments, invoices, and related documentation.
• Monitor contract timelines, renewal schedules, payment statuses, and operational deadlines to ensure timely follow-up and completion.
• Maintain accurate records, databases, logs, and electronic filing systems related to contracts, customers, invoices, operational processes, and institutional communications.
• Coordinate with Chico State Enterprises, university departments, SAP UCC leadership and staff, member institutions, and external partners regarding operational and contractual matters.
• Ensure documentation is accurate, complete, consistent, and compliant with established procedures.
• Provide operational support for SAP UCC activities, meetings, events, communications, onboarding activities, customer support functions, and curriculum-related initiatives.
• Organize, review, update, format, and maintain curriculum materials, instructional resources, and related documentation as needed.
• Prepare and process operational forms, reports, travel documentation, reimbursements, purchasing paperwork, and other business-related documentation.
• Support shared inbox management and ensure timely, professional, and accurate responses to inquiries.
• Monitor outstanding action items, responsibilities, and deadlines.
• Maintain confidentiality and exercise sound professional judgment when handling sensitive information.
• Communicate professionally and effectively with faculty, university administrators, SAP representatives, Chico State Enterprises personnel, SAP UCC team members, and other stakeholders.
• Collaborate with SAP UCC staff and cross-functional partners to support organizational priorities and achieve operational goals.
• Proactively communicate status updates, concerns, delays, and operational issues in a timely and professional manner.
• Deliver high-quality customer service while maintaining professionalism, responsiveness, and sound judgment.
• Interpret and explain operational procedures, processes, and requirements clearly and accurately.
• Draft, edit, proofread, and maintain professional correspondence, reports, communications, and documentation.
• Represent the SAP UCC professionally in all written, verbal, and interpersonal interactions.

Job description

Office Hours
8:00 a.m.–5:00 p.m.
Monday–Friday

Mailing Address
Chico State Enterprises
25 Main Street, Suite 203
Chico, CA 95928-5388

Business Operations Specialist (Temporary) – Open to CSE Employees Only

POSITION: Business Operations Specialist (Temporary) – Open to CSE Employees Only

STATUS: Full-Time / Benefited / Hourly / Non-Exempt

COMPENSATION: $30.00 - $35.00 per hour

DEPARTMENT: SAP University Competence Center (UCC)

LOCATION: Chico State Campus; Glenn Hall

RECRUITMENT ID: 476

RESIDENCY: Candidate must be a California resident. Chico State Enterprises is not a sponsoring agency for staff and management positions (i.e., H-1B Visas).

ESSENTIAL JOB FUNCTIONS:

Manage the onboarding and ongoing engagement process for member institutions, including outreach coordination, communications, and retention strategies.

Collaborate with the Contracts administrator/Chico State Enterprises (CSE) to ensure timely renewals and compliance documentation, including contracts, amendments, and proper invoicing.

Maintain familiarity with the University Competence Center (UCC’s) SAP-hosted curriculum portfolio/Learning Environments, as well as SAP Cloud offerings, to guide members toward appropriate instructional resources.

Prepare and analyze regular engagement reports to assess member activity, outcomes, and trends that inform strategic planning.

Coordinate with administrative and technical teams to ensure operational efficiency and service quality across member-facing processes.

Prepare, review, track, distribute, and maintain agreements, renewals, amendments, invoices, and related documentation.

Monitor contract timelines, renewal schedules, payment statuses, and operational deadlines to ensure timely follow-up and completion.

Maintain accurate records, databases, logs, and electronic filing systems related to contracts, customers, invoices, operational processes, and institutional communications.

Coordinate with Chico State Enterprises, university departments, SAP UCC leadership and staff, member institutions, and external partners regarding operational and contractual matters.

Ensure documentation is accurate, complete, consistent, and compliant with established procedures.

Provide operational support for SAP UCC activities, meetings, events, communications, onboarding activities, customer support functions, and curriculum-related initiatives.

Organize, review, update, format, and maintain curriculum materials, instructional resources, and related documentation as needed.

Prepare and process operational forms, reports, travel documentation, reimbursements, purchasing paperwork, and other business-related documentation.

Support shared inbox management and ensure timely, professional, and accurate responses to inquiries.

Monitor outstanding action items, responsibilities, and deadlines.

Maintain confidentiality and exercise sound professional judgment when handling sensitive information.

Communicate professionally and effectively with faculty, university administrators, SAP representatives, Chico State Enterprises personnel, SAP UCC team members, and other stakeholders.

Collaborate with SAP UCC staff and cross-functional partners to support organizational priorities and achieve operational goals.

Proactively communicate status updates, concerns, delays, and operational issues in a timely and professional manner.

Deliver high-quality customer service while maintaining professionalism, responsiveness, and sound judgment.

Interpret and explain operational procedures, processes, and requirements clearly and accurately.

Draft, edit, proofread, and maintain professional correspondence, reports, communications, and documentation.

Represent the SAP UCC professionally in all written, verbal, and interpersonal interactions.

COMPLIANCE REQUIREMENTS:

Satisfactory completion of a background check (including a criminal records check) is required for employment. Chico State Enterprises will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current Chico State Enterprises employee who was conditionally offered the position.

BENEFITS:

Benefits for employees working 30 hours or more per week include employer paid life insurance ($50,000) and long-term disability; options for health, dental, and vision insurance; FSA; paid holidays including 1 personal holiday; vacation accrual (initially 10 days/year); sick leave accrual (up to 12 days/year); employer contributions to a 403(b) retirement plan (up to 8%).

EQUAL OPPORTUNITY EMPLOYER:

Consistent with California law and federal civil rights laws, Chico State Enterprises provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. It is Chico State Enterprises’ policy to hire only United States citizens and aliens lawfully authorized to workin the United States. All new employees must provide proof of identity and authorization to work.