Business Operations Specialist

Arcadis; Framingham (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401K

Paid time off

Job summary

Arcadis is seeking a Business Operations Specialist to support CTS operations for the US Staff Augmentation business. You will coordinate projects, manage financial tracking, and oversee onboarding/offboarding processes for employees and contractors, while aligning with teams across MA, NC, and NJ.

The role emphasizes accuracy, reporting, and continuous improvement within a fast-paced environment, with a focus on client service and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 2–5 years in business operations, project coordination, financial administration, or related role.
• Strong organization and attention to detail with cross-functional collaboration.

Responsibilities

• Attend daily CTS briefings, consolidate updates, and maintain trackers.
• Support project/resource planning to ensure three months of billable work.
• Prepare resumes, proposals, SOWs, project codes, and project plans in a timely manner.
• Manage timesheets, POs, invoicing, reconciliations, and trackers for financial accuracy.
• Support onboarding/offboarding, including documentation and system updates.
• Maintain accurate employee/contractor records for compliance and data integrity.
• Coordinate across MA, NC, and NJ offices to align goals and execution.
• Provide reporting to management to support leadership decision making.
• Assist in employee engagement initiatives to improve retention and morale.
• Act as liaison between internal teams and clients to ensure service delivery.

Skills

Organizational skills

Attention to detail

Communication

Team collaboration

Independent work

Engineering services experience

Education

Bachelor’s degree in Business Administration/Operations/Finance/HR

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and

consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life.

Everyone has an important role to play. With the power of many curious minds, together we

can solve the world’s most complex challenges and deliver more impact together.

Arcadis is seeking a highly motivated and ambitious Business Operations Specialist to join our

team. In this role, you will support our US Staff Augmentation Business, with a primary focus

on serving clients located on the East Coast. As part of our growth strategy, Arcadis aims to

strengthen our current presence in this region and expand operations across the United

States.

The Business Operations Specialist supports CTS business operations through project coordination, administration, financial tracking, consultant onboarding and offboarding, reporting, and process improvement.

• Attend daily CTS team briefings, consolidate progress updates, and maintain master trackers.
• Support project and resource planning to help maintain at least three months of billable work for consultants, coordinating with internal teams, account managers, and clients as needed.
• Assist in the preparation and timely delivery of resumes, proposals, Statements of Work (SOWs), project codes, and project plans.
• Manage operational and financial tracking activities, including timesheet approvals, purchase order monitoring, invoice coordination, reconciliations, and maintenance of business and financial trackers.
• Support onboarding and offboarding activities for employees and contractors, including documentation, systems updates, time and expense guidance, and access or project code changes.
• Maintain accurate employee, contractor, and operational records to ensure compliance, data integrity, and effective business administration.
• Coordinate across offices in MA, NC, and NJ to promote alignment, communication, and consistency in operational goals and execution.
• Provide information and reporting to management to support leadership decision making.
• Support employee engagement initiatives designed to improve retention, morale, and team connectivity across CTS.
• Act as a responsive liaison between internal teams and clients, helping resolve issues promptly and supporting strong service delivery standards.
• Identify and support process improvement initiatives that enhance efficiency, reduce redundancies, and strengthen operational best practices.
• Support special projects and additional business operations activities as required.

Qualifications & Experience

• Bachelor’s degree, preferably in Business Administration, Operations, Finance, Human Resources, or equivalent experience.
• 2–5 years of experience in business operations, project coordination, financial administration, or a related support role.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records and business data.
• Effective written and verbal communication skills, with the ability to work across teams and stakeholder groups.
• Strong interpersonal skills and ability to collaborate with cross-functional teams and clients.
• Proficiency in Microsoft Office Suite, especially Excel, PowerPoint, and Outlook.
• Ability to work independently, exercise sound judgment, and adapt to changing business needs.
• Experience in engineering professional services, consulting, or technical services environment is preferred.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone’s contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national status, disability, veteran status, or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. Salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location