Business Operations & Outbound Supervisor - Radiology Clinical Support - FT - Day

UCI Health; Orange (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Job summary

UCI Health is seeking a Radiology Business Operations and Outbound Supervisor to lead the day-to-day operations of the outbound radiology patient access center. You will supervise call center outbound and molecular imaging scheduling/authorization teams, analyze data, and collaborate with enterprise teams to meet department goals.

Reporting to the Business Operations & Patient Access Manager, you will guide staff, implement improvements, and ensure compliance with policies in a fast-paced

Qualifications

• Bachelor's degree required.
• 2+ years as supervisor in healthcare or customer-focused industry.
• 2+ years data analytics and reporting with Tableau/Power BI.
• 2+ years scheduling or authorization experience.
• Excellent written and verbal English.
• Strong Excel data collection and reporting skills.
• Knowledge of medical terminology.
• Demonstrated leadership and team development.

Responsibilities

• Lead day-to-day outbound radiology patient access operations.
• Supervise call center outbound and scheduling teams.
• Analyze operational, clinical, and financial data.
• Collaborate with Rad IT, Epic, Radiant, DSS teams.
• Provide ad hoc internal department support.
• Ensure policies and procedures are followed.

Skills

Data analytics

Tableau / Power BI

Scheduling & authorization

Customer service

Leadership

MS Office

Medical terminology

English communication

Call center experience

Education

Bachelor's degree

Tools

Epic

Radiant

DSS

Rad IT

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties.

As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary

Reporting to the Business Operations & Patient Access Manager, the Radiology Business Operations and Outbound Supervisor provides support within the area of business operations consisting of data analysis, collection, reporting, business intelligence, dashboard maintenance, and provide consult in the analysis of operational, clinical, and financial data within the department of radiology. The incumbent may support data and reporting in various systems, software/ programs and will provide internal department support on an ad hoc basis to the enterprise teams (Rad IT, Epic, Radiant, DSS, Revenue Integrity, etc.). Provides the leadership, supervision, and coordination of day-to-day operations of the outbound radiology patient access center team, which includes call center outbound and/or molecular imaging scheduling/ authorization team supervision and management. Monitors the operations of a unit and works collaboratively with peers to ensure department goals are met and polices and procedures are followed. Fills in for and works as a call center agent as requested or needed.

Required Qualifications

What It Takes to be Successful

• Must possess the skill, knowledge and ability essential to successfully perform assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum 2 years’ experience working as a supervisor/ lead in a customer focused industry or healthcare
• Minimum 2 years’ experience with data analytics, reporting, and data software such as tableau, Power Bi
• Minimum 2 years of scheduling or authorization experience
• Experience working with MS Office
• Experience with customer service-related call management or scheduling of patients
• Excellent written and verbal communication skills in English
• Excellent computer skills and experience with a thorough working knowledge of Microsoft Excel and is comfortable with data collection/ analysis/ reporting in excel
• Demonstrated working knowledge of medical terminology.
• Demonstrated leadership skills to supervise, motivate and develop staff
• Demonstrated ability to problem solve, prioritize and organize work
• Demonstrated ability in assisting in the developing and implementation of functional change to meet organizational goals
• Bachelor's degree
• Ability to maintain flexibility and work well in a fast paced, constantly changing environment
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• Ability to effectively evaluate personnel

Preferred Qualifications

• Understanding of medical insurance plans appointment scheduling
• Must understand basic budget, billing, and cost accounting functions
• Knowledge of University and Medical Center organizations, policies, procedures and forms
• Knowledge of UCI policies and procedures
• Knowledge and experience in scheduling molecular imaging appointments, therapies, including clinical and/or research appointments/ sessions; experience with molecular imaging authorization (nuclear medicine and PET CT)
• Familiarity with call center technology and tools
• Experience working as a supervisor in a call center environment
• Experience in a medical or health insurance call center
• Bilingual skills in English and Spanish and/or Vietnamese

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.

• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization