Business Operations Manager, Office of the CEO

Flexport; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Job summary

Flexport is seeking a high-ambition professional to join the Office of the CEO, tackling high-priority problems across modes and regions. You will own end-to-end analyses, build models, and drive actionable recommendations directly with senior leadership.

You will learn freight intricacies—from warehouses to customer supply chains—and run operating cadences to track weekly metrics and quarterly plans, influencing strategic outcomes.

Qualifications

• 4–6 years in investment banking, private equity, management consulting, a high-growth operating role, or running your own company.
• Ability to build a financial model from a blank sheet and defend every cell.
• Track record turning ambiguous problems into actionable recommendations for senior leaders.
• Relentless curiosity about how physical goods move and the freight ecosystem.
• Clear, concise writing and the judgment to influence senior stakeholders.

Responsibilities

• Own our biggest open questions end to end and come back with recommendations the CEO can act on.
• Build the analysis yourself: pull data, build models, and verify accuracy.
• Go to where the work happens—warehouses, ports, and customer supply chains.
• Run the operating cadence for a freight mode or region: weekly metrics and quarterly plans.
• Identify and engage the four people needed to approve changes and drive decisions.

Skills

Financial modeling

Analytical thinking

Strategic thinking

Clear writing

Freight domain knowledge

Job description

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The opportunity

Join the Office of the CEO and work directly on Flexport's highest-priority problems alongside the CEO, the President, and the leaders who run our regions and modes of freight. You will pick up a mode or a region, ocean, air, trucking, omnichannel, or customs, and learn it from the inside by solving real problems in it. Pricing in a mode that is losing money. Why a region misses its plan. Whether we buy, build, or partner.

Then you go run part of it. Some people in this role move into a business unit as the number two to the leader who runs it. Some stay at the center and take on more scope. The operating job at the end is the point of the role, not a side benefit.

You will

• Own our biggest open questions end to end and come back with recommendations the CEO can act on.
• Build the analysis yourself. Pull the data, build the model, find the error before someone else does.
• Go to where the work happens, from warehouses and ports to a customer's supply chain team. Opinions about freight formed in a conference room are usually wrong.
• Run the operating cadence for a freight mode or region. Weekly metrics, quarterly plan, and the follow-ups nobody wants to chase.
• Get things unstuck, which often means finding the four people who need to agree and getting them in a room.
• Use AI on everything and automate your own job as you learn it.

You should have

• 4 to 6 years in investment banking, private equity, management consulting, a high-growth operating role, or running your own company. Founders who shut it down are welcome. Tell us what broke.
• The ability to build a financial model from a blank sheet and defend every cell.
• A track record of taking an ambiguous problem, doing the research, and turning it into a recommendation a senior leader can act on.
• Relentless curiosity about how physical goods move. Freight is messy, old, and full of edge cases. That should sound interesting to you, not tedious.
• Clear, short writing and the judgment to influence people more senior than you.
• A compliance first attitude. We operate in a heavily regulated industry and our regulators matter to us.

This is not for you if

• You want to stay in strategy. Every one of these seats is a path into an operating job.
• You need a fixed scope. The scope changes when the business changes.
• You want to work remotely. You need to be in the room.

You will get

• Direct exposure to the CEO and the executive team from week one.
• A real operating job at the end of it, not a vague promise.
• The fastest way we know to learn how global trade actually works.

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):

$160,000 - $180,000 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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per year