Business Operations Manager (Commercial Operations)

Remote; San Francisco (CA); Híbrido; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Remote-friendly work

Autonomy for high-impact projects

Descripción de la vacante

Metabase in San Francisco seeks a high-powered generalist to own and run our commercial operations systems. You will manage contracting, work with internal teams and external counsel on risk decisions, and lead key compliance initiatives across the business.

You will translate complex requirements into scalable processes, balancing big-picture thinking with detailed execution. A strong background in operations or a legal track is preferred, with comfort in numbers and business-process automation.

Formación

• You are a structured, analytical thinker comfortable with complex written material and ambiguity.
• You combine business judgment with strong verbal reasoning and data-driven thinking.
• You can manage multiple projects in parallel and drive them to completion.

Responsabilidades

• Partner with external counsel and Sales to identify and mitigate business risks during contract reviews
• Maintain and update contract templates, terms of service, privacy policies, and related documents
• Improve and maintain systems that support commercial operations (routing reviews, contract management)
• Drive compliance-enhancement projects to reduce risk for regulated and enterprise customers
• Note: this is not a people-management role

Conocimientos

Analytical thinking

Verbal reasoning

Structured approach

Project management

Educación

MBA (Nice-to-have)

Descripción del empleo

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase’s BizOps & Finance team is a small, high-leverage group that builds the systems keeping the company running smoothly behind the scenes. We cover a wide range of areas — finance and accounting, sales operations, legal operations, compliance, and account management — but we treat them all as flavors of operations. Whatever the task, we take a systems-driven approach — design it, build it, and run it (ideally, automatically). Our goal is to free the rest of the company to focus on building great software.

We’re looking for a high-powered generalist with strong verbal and analytical reasoning skills to own and run our commercial operations. In this role, you’ll be responsible for the systems and processes that underpin how we contract with customers and manage commercial risk, helping us close deals efficiently and serve a broader range of customers. You’ll manage contracting, partner closely with internal teams and external counsel to make business decisions on risk, and lead key compliance initiatives, translating complex requirements into practical, scalable processes. This role is well-suited to someone who is comfortable moving between big-picture thinking and detailed execution, and who enjoys turning ambiguous problems into working systems that reduce friction and help the business grow.

Responsibilities

• Partner with external counsel and our Sales team to identify and mitigate business risks during contract reviews

• Maintain and update contract templates, terms of service, privacy policies, and related documents

• Improve and maintain systems that support our commercial operations (e.g. routing contract reviews, implementing and building-out our contract management system)

• Drive compliance-enhancement projects to reduce risk and expand our ability to serve regulated and enterprise customers.

• Note that this is not a people-management role

About you

• You come from either a generalist business background (e.g. consulting, operations) or a legal background and are excited to expand beyond a purely legal role into commercial and operational decision-making

• You are a structured, analytical thinker with strong verbal reasoning skills, comfortable working with complex written materials and ambiguous problems

• You are comfortable working with numbers and have the ability and interest to learn financial concepts

• You can reason through business processes end-to-end and have the aptitude to improve or automate them over time

• You collaborate effectively with internal stakeholders and external experts (e.g. lawyers, customers)

• You are organized, able to manage multiple projects in parallel, and reliably drive work to completion

• You have demonstrated sound judgment, ownership, and a bias for action in fast-paced environments

• You bring a low-ego attitude — no job is too small or too large

• Strong academic background with evidence of analytical rigor

• Nice-to-have: MBA

We are real humans looking at applications and we love to hear what you have to say!

We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.

For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

E-Verify Participation Notice (English/Spanish)

Right to Work Notice (English/Spanish)