Business Operations Manager

Learning Consultant; Spring (TX); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Learning Consultant is seeking a highly organized Business Operations Manager to support company-wide operations, reporting, systems, onboarding, and cross-functional initiatives across multiple locations.

The role emphasizes reporting, analytics, and operational performance, with responsibilities for SOP development, system implementations, and coordinating learning and development programs in a growing healthcare context.

Qualifications

• Bachelor's degree in business, healthcare administration, operations, or a related field.
• 3+ years of experience in human or animal healthcare.
• 3+ years of experience in business operations, operational management, project coordination, business intelligence, data management, or a related field.
• Healthcare and operations experience may overlap.
• Strong analytical skills and demonstrated comfort working with operational data.
• Experience preparing reports, monitoring KPIs, and building or maintaining dashboards.
• Strong proficiency with spreadsheets, presentations, shared-document platforms, project-management tools, and collaboration systems.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple projects, deadlines, and priorities across departments.
• Strong problem-solving skills and a continuous-improvement mindset.
• Comfortable working in a growing organization where priorities, systems, and processes may evolve.

Responsabilités

• Prepare recurring operational, business, and performance reports.
• Build, maintain, and improve KPI dashboards and leadership scorecards.
• Analyze operational data to identify trends, performance gaps, bottlenecks, and improvement opportunities.
• Track missing or incomplete information and follow up with appropriate stakeholders.
• Translate data into clear insights and actionable recommendations for leadership.
• Prepare agendas, presentations, reports, and follow-up items for leadership and company meetings.
• Monitor key operational metrics and help ensure timely completion of action items.
• Develop, document, and improve SOPs, workflows, policies, templates, and internal resources.
• Help departments consistently adopt and follow established operational processes.
• Coordinate system implementations, testing, documentation, training, and ongoing support.
• Manage user access, permissions, account changes, and system records as needed.
• Lead or coordinate cross-functional operational projects from planning through implementation.
• Track project milestones, owners, deadlines, decisions, deliverables, risks, and outcomes.
• Identify inefficient or inconsistent processes and recommend practical improvements.
• Support change-management efforts related to new systems, workflows, and organizational initiatives.
• Partner with HR and department leaders on recruiting coordination, onboarding, offboarding, employee development, and review processes.
• Coordinate new-hire readiness, including system access, equipment, documentation, training assignments, and schedules.
• Manage operational offboarding activities to ensure access, records, company property, and responsibilities are properly transitioned.
• Track employee reviews, training requirements, and related follow-up activities.
• Coordinate learning and development assignments and completion.
• Maintain records related to licenses, certifications, insurance, and other required documentation.
• Monitor expiration dates and missing requirements and elevate issues before they impact operations.
• Coordinate professional development, education, and internal training programs.
• Assist with company travel logistics and related operational resources.
• Maintain contract tracking, including renewal dates, ownership, documentation, and required follow-up.
• Review accounts payable submissions for appropriate documentation and approval routing.
• Coordinate vendors, facilities, and other shared operational needs.
• Support leadership with special projects and changing operational priorities as the organization grows.

Connaissances

Analytical skills

KPI dashboards

Data management

Project coordination

Communication skills

Organizational skills

Problem solving

Multi-project management

Formation

Bachelor's degree in business, healthcare administration, operations, or a related field

Outils

Spreadsheets

Dashboard tools

Project management tools

Collaboration platforms

Description du poste

About The Opportunity

We are recruiting for a growing healthcare organization seeking a highly organized, analytical Business Operations Manager to support company-wide operations, reporting, systems, onboarding, and cross-functional initiatives across multiple locations.

Healthcare Operations | Full-Time

Relocation Assistance Available

Key ResponsibilitiesReporting, Analytics & Operational Performance

• Prepare recurring operational, business, and performance reports.
• Build, maintain, and improve KPI dashboards and leadership scorecards.
• Analyze operational data to identify trends, performance gaps, bottlenecks, and improvement opportunities.
• Track missing or incomplete information and follow up with appropriate stakeholders.
• Translate data into clear insights and actionable recommendations for leadership.
• Prepare agendas, presentations, reports, and follow-up items for leadership and company meetings.
• Monitor key operational metrics and help ensure timely completion of action items.

Process Improvement, Systems & Projects

• Develop, document, and improve SOPs, workflows, policies, templates, and internal resources.
• Help departments consistently adopt and follow established operational processes.
• Coordinate system implementations, testing, documentation, training, and ongoing support.
• Manage user access, permissions, account changes, and system records as needed.
• Lead or coordinate cross-functional operational projects from planning through implementation.
• Track project milestones, owners, deadlines, decisions, deliverables, risks, and outcomes.
• Identify inefficient or inconsistent processes and recommend practical improvements.
• Support change-management efforts related to new systems, workflows, and organizational initiatives.

Onboarding, Training & People Operations

• Partner with HR and department leaders on recruiting coordination, onboarding, offboarding, employee development, and review processes.
• Coordinate new-hire readiness, including system access, equipment, documentation, training assignments, and schedules.
• Manage operational offboarding activities to ensure access, records, company property, and responsibilities are properly transitioned.
• Track employee reviews, training requirements, and related follow-up activities.
• Coordinate learning and development assignments and completion.
• Maintain records related to licenses, certifications, insurance, and other required documentation.
• Monitor expiration dates and missing requirements and elevate issues before they impact operations.

Company-Wide Operational Support

• Coordinate professional development, education, and internal training programs.
• Assist with company travel logistics and related operational resources.
• Maintain contract tracking, including renewal dates, ownership, documentation, and required follow-up.
• Review accounts payable submissions for appropriate documentation and approval routing.
• Coordinate vendors, facilities, and other shared operational needs.
• Support leadership with special projects and changing operational priorities as the organization grows.

Qualifications

• Bachelor's degree in business, healthcare administration, operations, or a related field.
• 3+ years of experience in human or animal healthcare.
• 3+ years of experience in business operations, operational management, project coordination, business intelligence, data management, or a related field.
• Healthcare and operations experience may overlap.
• Strong analytical skills and demonstrated comfort working with operational data.
• Experience preparing reports, monitoring KPIs, and building or maintaining dashboards.
• Strong proficiency with spreadsheets, presentations, shared-document platforms, project-management tools, and collaboration systems.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple projects, deadlines, and priorities across departments.
• Strong problem-solving skills and a continuous-improvement mindset.
• Comfortable working in a growing organization where priorities, systems, and processes may evolve.

Technology & AI Skills

Experience using AI tools to support workflow improvement, data analysis, process documentation, simple automation, scripting, research, or operational problem-solving is strongly preferred.

Preferred Experience

• 5+ years of relevant operations experience.
• Veterinary, animal healthcare, or specialty healthcare experience.
• Experience supporting a multi-location healthcare organization.
• Experience working directly with senior leaders or executives.
• Experience managing cross-functional projects and process-improvement initiatives.
• Experience supporting system implementations or organizational change.
• Experience with business intelligence, dashboards, or operational reporting tools.

Skills: data,operations,animal healthcare,healthcare