Business Operations Manager

Triwill Group; San Francisco, Northern (CA, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity

Health, vision & dental

Catered lunches & dinners

Commuter benefit

401k plan

Flexible PTO

Home office budget

Job summary

Zip is seeking a Business Operations Manager/Senior Manager to own critical initiatives, partnering with Sales, Marketing, Customer, Product, and G&A to drive efficiency and growth. You will translate ambiguous goals into actionable plans and oversee end-to-end execution.

Ideal candidates have 6+ years in top-tier operations or advisory roles, with strong analytics, stakeholder management, and communication skills. The role offers hybrid work in San Francisco with SF-based relocation flexibility.

Qualifications

• 6+ years in management consulting, investment banking, PE, or ops at a high-growth startup.
• Undergraduate degree in quantitative/analytical field.
• Proven ability to solve problems and drive complex projects under ambiguity.
• Strong analytical and stakeholder management skills.

Responsibilities

• Lead strategic initiatives across the organization from scoping to implementation.
• Own projects end-to-end with clear measurable outcomes.
• Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams.
• Build scalable processes and improve existing workflows for efficiency and growth.
• Analyze business performance, develop models, and provide leadership with data-driven recommendations.
• Define success metrics and track performance across initiatives.

Skills

Management consulting

Investment banking

Private equity

Business operations

Cross-functional collaboration

Stakeholder management

Data analysis

Strategic thinking

Problem-solving

Communication

Education

Bachelor's degree in Business/ Economics/ Engineering/ Finance

Tools

Claude Cowork

Job description

# Business Operations ManagerRemoteSan FranciscoAll jobsRemote jobs## SkillsBusiness OperationsProject ManagementData AnalysisProcess ImprovementStakeholder ManagementCommunicationProblem-SolvingCross-Functional CollaborationQuantitative AnalysisStrategic PlanningPerformance TrackingOperational Efficiency## DescriptionABOUT ZIPZip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.YOUR ROLEAs a Business Operations Manager/Senior Manager, you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes. YOU WILL- Lead “zero-to-one” strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.- Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.- Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.- Build scalable processes and systems from “one-to-ten” and improve existing workflows for efficiency and growth.- Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.- Define success metrics, track performance, and ensure accountability across key initiatives. QUALIFICATIONS- 6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.- 4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, Finance, or related)- Proven ability to independently problem-solve and drive complex projects under ambiguity- Strong analytical skills, including experience working with complex business data- Excellent communication and stakeholder management skills; able to influence across levels and functions- Demonstrated ability to create and operationalize new processes, systems, or programs.PREFERRED QUALIFICATIONS- Based in SF or willing to relocate; hybrid role.- Experience at a high-growth B2B SaaS company.- Familiarity with internal AI tooling such as Claude Cowork- Prior exposure to both Product and GTM organizations.- MBA or advanced degree a plus but not required. The salary range for this role is $150,000–$210,000 OTE. Final compensation is determined based on job-related factors including experience, skills, and location. PERKS & BENEFITSAt Zip, we’re committed to providing our employees with everything they need to do their best work.- Start-up equity- Full health, vision & dental coverage- Catered lunches & dinners for SF employees- Commuter benefit- Team building events & happy hours- Flexible PTO- Apple equipment plus home office budget- 401k planWe're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!