Business & Operations Manager

Town of Natick; Natick (MA); On-site; USD 76,000 - 85,000; Full time

Job summary

A local government body is seeking a Business & Operations Manager to oversee administrative functions at the Community Services Department. The role involves managing the administrative team, budget tracking, and providing customer service. Candidates should have a relevant degree and significant experience in business operations. A competitive salary and benefits are offered, with a range of $76,000 to $85,000 based on experience.

Benefits

Generous benefits package

Competitive salary

Qualifications

• Five years of business operations experience.
• Two years supervising direct reports.
• Valid driver’s license and reliable transportation.

Responsibilities

• Oversee department administrative team and customer service.
• Manage fiscal functions and budget tracking.
• Support grant research and report preparation.

Skills

Business operations

Budget tracking

Data analysis

Process documentation

Supervision

Education

Bachelor’s Degree in relevant field

Tools

Microsoft Office

Google Suite

Munis software

Job description

Overview

Natick Community Services Department – Business & Operations Manager. The Town of Natick is seeking a Business & Operations Manager to join the Community Services Department. This role is responsible for the management and supervision of the administrative team at the Community Senior Center and the Cole Center; providing high level customer service; executing administrative functions associated with payroll, permitting/rentals, fiscal, procurement; operational databases and management of daily office operations; and assisting the Director of Community Services and leadership team. Primary office location is the Natick Community Senior Center.

Responsibilities

• Coordinates with the Director or designee(s) and department administrative support staff in administering payroll, permits, warrants, requisitions, purchase orders, accounts payable, billing, accounts receivable, database management of files and records, paperwork processing, purchasing and supplies, contracts, communications to the public, customer service activities, and grant reimbursements.
• Oversees the program software and databases.
• Plans, schedules and assigns work to clerical employees; monitors clerical work in process and flow of documents to completion; instructs clerical employees on new procedures; provides training to clerical employees; makes recommendations to the Director on matters such as employee performance, selection and discipline.
• Coordinates the scheduling, permitting, and staffing of all Community Services facilities including outdoor fields and indoor building spaces.
• Assists Community Services Director with the development of procedures and policies for facility rentals.
• Identifies, plans and supports operational efficiencies for the department. Implements cost savings opportunities.
• Assists Director or designee in the preparation of budgets; provides assistance to divisions in preparation of budgetary requests; forecasts and tracks revenue, reviews expenditures, identifies potential budget overruns and initiates remedial action (operating and capital budgets).
• Documents expenditures, revenues, and department performance against approved budgets and cost-effectiveness standards; ensures fiscal policies, procedures and records are consistent with Town requirements and accounting standards.
• Researches, writes and supports grants for Department projects.
• Develops standard and ad hoc reports; conducts research, assembles and analyzes data to prepare reports, presentations and documents.
• Assists members of the general public with problems, responds to complaints and inquiries; provides phone and counter customer support as directed.
• Supports the team in departmental communications (website postings, mailings, social media posts, press releases, etc.).
• Manages and/or executes special projects as assigned by the Director.
• Manages compliance with background checks (including CORI/SORI).

Qualifications

• Bachelor’s Degree in accounting, finance, public administration, recreation administration or other related field.
• Five (5) years of business operations, budget tracking, data analysis, process documentation, database support experience and systems implementation.
• Two (2) years supervising direct reports.
• Valid driver’s license and reliable transportation.

Desired Skills & Knowledge

• Working knowledge of financial planning and budgeting principles and practices.
• Working knowledge of marketing and public relations practices and techniques.
• Working knowledge of Microsoft Office, Google Suite and recreational programming and scheduling software.
• Knowledge of Munis software or similar municipal software application.
• Strong analytical skills and ability to complete information analysis for procedures and reports.
• Ability to supervise others, assign work, evaluate performance and provide training.

Compensation & Benefits

The Town of Natick offers a competitive salary and a generous benefits package. This position is classified as Grade 3 on the town’s pay plan, with an anticipated hiring range of $76,000 to $85,000 commensurate with education and experience.

A Complete Job Description May Be Available Upon Request.

For more information on Natick Community Services: https://www.natickma.gov/167/Community-Services

How To Apply

Interested candidates should submit a cover letter and resume in a combined PDF to [e-mail]. Candidates will be contacted for an interview if the qualifications are met. References will be requested at the time of an interview.

The position will remain open until filled.

EOE