Business Operations Manager

Lucile Packard Children's Hospital Stanford; Lynchburg (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Rehab Associates of Central Virginia is seeking a Business Operations Manager to oversee daily administrative, financial, and operational functions for our outpatient physical therapy clinics. You will partner with leadership to ensure efficient operations and exceptional patient experiences.

The role requires a Bachelor's degree in a related field, strong healthcare operations knowledge, staff supervision experience, and proficiency with Microsoft Office and practice management software.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or related field.
• Experience supervising staff and managing healthcare operations.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of patient intake teams to ensure efficiency, productivity, and patient satisfaction.
• Develop, implement, and improve operational policies, procedures, and workflows.
• Coordinate Information Technology management, vendor relationships, equipment maintenance, and supply procurement.
• Manage daily and monthly financial reconciliation and accounts payable functions.
• Ensure adequate staffing levels and operational coverage across all functions.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Staff supervision

Education

Bachelor's degree in Business Administration, Healthcare Administration, Management, or related field

Master's degree in Healthcare Administration (MHA) or MBA

Tools

Microsoft Office

Healthcare practice management software

Job description

Job Description

The Business Operations Manager is responsible for overseeing the daily administrative, financial, and operational functions. This role ensures efficient operations, exceptional patient experiences, strong financial performance, and effective team management. The Business Operations Manager works closely with the Chief Operations Officer and other leaders to support organizational growth while maintaining high standards of operational excellence.

Key Responsibilities

Operations Management

• Oversee day-to-day operations of patient intake teams to ensure efficiency, productivity, and patient satisfaction.
• Develop, implement, and improve operational policies, procedures, and workflows.
• Coordinate Information Technology management, vendor relationships, equipment maintenance, and supply procurement.
• Manage daily and monthly financial reconciliation and accounts payable functions.
• Ensure adequate staffing levels and operational coverage across all functions.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Management, or a related field.
• Strong understanding of healthcare operations and financial reporting.
• Experience supervising and developing staff.
• Excellent organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and healthcare practice management software.

Preferred Qualifications

• Master's degree in Healthcare Administration (MHA), MBA, or related field.
• Experience in outpatient physical therapy, rehabilitation, or medical practice management.

Additional Information

Rehab Associates of Central Virginia is an outpatient physical therapy clinic focusing on putting our patients' needs first. Our physical therapists have advanced degrees in specialty orthopedic care from head to toe. From musculoskeletal headaches to lower back pain to heel pain syndrome, we can help our patients' pain issues and return them to regular activity. Rehab Associates has 16 physical therapy clinics throughout Central Virginia.

At Rehab Associates of Central Virginia, we are dedicated to working with one another as a team across our sub-specialty practices, and with our physician partners, to:

• Improve the quality of life of every patient we treat.
• Deliver comprehensive, specialized physical therapy treatment in a caring and convenient manner to everyone we serve.
• Utilize our expertise to educate and inform our patients, making them more self‑reliant in managing their health and well‑being.
• Provide a caring and rewarding work environment for our employees to enhance their personal and professional lives.
• Become every patient and physician's trusted choice in expert physical therapy care for every rehabilitation need.

Join us and be a part of our talented team!