Business Operations Manager

Pinnacle Staffing Group; Kansas City (MO); On-site; USD 110,000 - 150,000; Full time

Job summary

Pinnacle Employer Services is seeking a hands-on General Manager to lead day-to-day operations across residential painting, carpentry, and field management. Reporting to the owner, this role blends field experience with strong business acumen to drive growth, quality, and customer satisfaction.

The ideal candidate will build an accountable leadership team, optimize profitability, and oversee sales performance, budgeting, and operational systems while maintaining safety and high service standards.

Qualifications

• HHands-on experience in residential construction, remodeling, painting, carpentry, or related trades.
• Experience leading field teams or multiple departments.
• Strong knowledge of jobsite operations, scheduling, workmanship, safety, and costing.
• Business acumen with budgets, margins, and profitability.
• Proven ability to coach employees and improve performance.
• Experience working with Spanish-speaking crews.
• Excellent communication, organization, and customer service.
• Willingness to work with ladders, trucks, trailers, and active jobsites.
• Spanish language proficiency is a plus.

Responsibilities

• Oversee residential painting and carpentry operations, including field managers and crews.
• Monitor jobsite progress, workmanship, safety, labor efficiency, and customer satisfaction.
• Track job costing, profitability, material use, and production schedules.
• Reduce rework, delays, and operational issues.
• Coach and develop field managers and office staff; lead weekly sales meetings.
• Drive revenue growth toward targets while managing expenses.

Skills

Residential construction

Leadership experience

Jobsite operations

Budgeting & profitability

Coaching & development

Spanish speaking

Communication skills

Safety & quality control

Sales oversight

Job description

Pinnacle Employer Services is seeking a hands-on, results-driven General Manager to lead day-to-day operations and support our client’s continued growth and profitability. Reporting directly to the owner, the General Manager will oversee field operations, sales performance, office administration, customer satisfaction, and employee development.

This is a company-wide leadership position, not simply a construction superintendent or senior field management role. The successful candidate will combine practical residential construction experience with strong business acumen, financial accountability, and proven leadership skills.

The primary objective is to build a strong, accountable leadership team capable of operating independently while delivering high-quality work, excellent customer service, and profitable growth.

Key Responsibilities

Operations & Construction Management

• Oversee residential painting and carpentry operations, including field managers, crews, scheduling, production, and quality control.
• Conduct regular jobsite visits to assess workmanship, safety, project progress, labor efficiency, and customer satisfaction.
• Monitor job costing, project profitability, material utilization, and production schedules.
• Reduce rework, callbacks, delays, and avoidable operational problems.
• Step in temporarily when staffing gaps occur to maintain operations while developing a sustainable replacement plan.

Leadership & Team Development

• Lead, coach, and develop field managers, office leadership, and sales personnel.
• Establish clear expectations, accountability, and performance standards across departments.
• Recruit, select, onboard, and retain quality employees.
• Address performance issues and develop future leaders who can manage their teams with increasing independence.
• Foster a culture of teamwork, continuous improvement, communication, and personal responsibility.

Financial & Business Management

• Help achieve company revenue goals of $3.5 million, with a stretch target of $4 million or more.
• Monitor revenue, gross profit margins, operating expenses, labor costs, cash flow, and overall financial performance.
• Identify opportunities to improve profitability, productivity, and operating efficiency.
• Work with the Office & Finance Manager to improve reporting, administrative systems, and business processes.
• Oversee sales performance, pipeline activity, estimate follow-up, conversion rates, and sales team development.
• Lead weekly sales meetings and establish measurable performance expectations.
• Coordinate with the owner on lead-generation needs and marketing effectiveness.
• Coach field managers on customer communication and complaint resolution while personally handling significant escalations.
• Improve customer satisfaction, reviews, referrals, and repeat business.

Required Qualifications

• Meaningful, hands‑on experience in residential construction, remodeling, painting, carpentry, or closely related residential trades.
• Demonstrated experience leading employees, field teams, or multiple operating departments.
• Strong understanding of jobsite operations, construction scheduling, workmanship, safety, labor efficiency, and project costing.
• Business and financial acumen, including the ability to understand budgets, margins, expenses, and profitability.
• Proven ability to coach employees, hold teams accountable, resolve problems, and improve operational performance.
• Experience working effectively with Spanish‑speaking employees or construction crews.
• Strong communication, organization, decision‑making, and customer service skills.
• Comfortable working on ladders, driving company trucks, safely towing trailers, and visiting active jobsites.
• Preferred: Spanish‑language proficiency and experience managing both field operations and the business side of a residential construction company.

About Pinnacle

The Pinnacle Groups work hard to pair top talent with great companies. We truly care about your success and your future, which is why we take the time to truly get to know both the employer and employee to find the perfect match. We’re not just filling a seat, we’re building futures. Our service separates us from other staffing firms and has landed us on the Inc. 5000 list of fastest growing private companies in the U.S. three straight years (2023‑2025). With headquarters centrally located in Kansas City, Pinnacle currently builds futures in eight states across the U.S.

EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.