Business Operations Manager

Rocket Youth; Florida; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid work arrangement

401(k)

Health, dental, and vision insurance

Life and disability insurance

Employee discounts

PTO

Job summary

Rocket Youth is hiring a Business Operations Manager for a hybrid role focusing on Club and Rec Sports and Academics, with locations in Miami and other major cities. The position targets growth, operational excellence, and strong partner support across multiple portfolio companies.

You will analyze performance, drive enrollment and revenue, and work with Finance, HR, Marketing, and IT to scale operations. A launchpad to P&L ownership awaits top performers in a fast-growing national company.

Qualifications

• 4+ years of experience in operations, business analysis, consulting, finance, or similar high-responsibility roles.
• Thrives in a fast-paced, high-growth environment with accountability.
• Clear and effective communicator who can build trust with operators and internal teams.
• Both a tactical doer and a strategist—able to dive into details while driving long-term vision.
• Excellent organization and problem-solving skills; strong analytical and Excel capabilities.
• Proactive problem-solver with a hands-on approach and growth mindset.

Responsibilities

• Identify and implement growth levers across Club and Rec businesses (programs, pricing, promotions, events).
• Support operators in growing enrollment, participation and revenue while maintaining customer experience.
• Introduce and scale best practices across portfolio companies.
• Serve as a day-to-day partner to operators across multiple businesses.
• Ensure strong execution of seasonal and operational moments: tryouts, season launches, scheduling, camps, clinics, events.
• Drive organization, accountability, and follow-through across initiatives.
• Act as a connector across HQ functions (Finance, HR, Marketing, IT, etc.).
• Leverage reporting to track enrollment, retention, participation, and conversion metrics.
• Translate insights into actionable recommendations for operators; support pricing and staffing decisions.
• Own performance across the full customer lifecycle (lead generation to reactivation); collaborate with Marketing to improve speed-to-lead and follow-up.
• Drive enrollment growth through improved utilization and scheduling efficiency; identify churn drivers and implement retention strategies.
• Continuously improve customer experience to increase lifetime value while maintaining quality and safety.
• Support onboarding of newly acquired businesses and adoption of Rocket Youth systems and processes.

Skills

Analytical skills

Excel

Communication

Problem-solving

Organization

Leadership

Tools

Excel

Job description

Position Overview

Now Hiring: Business Operations Manager, Hybrid (Rec Sports & Club and Academics)

Job Type: Full-Time, Exempt Location: Miami, FL (Preferred), NYC, LA. Salary: $90k-$140k.

About Rocket Youth

Rocket Youth owns and operates a growing portfolio of youth sports, enrichment, and after-school businesses across the United States. Our platform is intentionally multi-brand and multi-location, with each business maintaining its unique identity and local market focus.

We are highly acquisitive, completing approximately 10–15 acquisitions per year. Most of our companies are founder-led, with experienced local operators managing day-to-day operations.

Rocket Youth provides operational leadership and support services to improve performance and scale. These services span marketing, CRM, analytics, M&A/de-novo expansion, accounting, finance, HR, capital, and more.

Summary:

As Business Operations Manager, Club & Rec Sports and Academics, you will play a central role in driving growth and performance within Rocket Youth’s Club division (currently comprised of Volleyball, Basketball, Lacrosse, and Soccer, and expanding into additional Club Sports verticals) and our Rec division (currently comprised of Gymnastics and Swim).

You will serve as an extension of the Club and Rec leadership teams, with the primary goal of profitably growing our businesses while offering strong operational support to our local partners.

This role is designed as a launchpad into full P&L ownership and general management of various partner-company P&Ls across both divisions. Successful candidates can expect to progress towards P&L ownership of multiple partner companies (mix of single- and multi-location operations) within 6-12 months, depending on performance and business needs.

This is an exceptional opportunity for someone hungry to learn, excited to apply or develop their operational, financial, and analytical muscle, and motivated by a long-term path into leadership within a fast-growing national company.

What’s in it for you?

• Competitive salary.
• Hybrid.
• 401(k).
• Health, dental, and vision insurance.
• Life and disability insurance.
• Employee discounts.
• PTO and more.

What You’ll Do:

Position Responsibilities:

• Partner Growth & Revenue Drivers
  • Identify and implement growth levers across both Club and Rec businesses, including:
  • Program and offering expansion (rec leagues, clinics, camps, club teams).
  • Pricing strategy and promotional testing.
  • Tournament/events strategy.
  • Support operators in growing enrollment, participation, and revenue while maintaining strong customer experience.
  • Introduce and scale best practices across portfolio companies.
• Operational Execution & Partner Support
  • Serve as a day-to-day partner to operators across multiple businesses.
  • Ensure strong execution of key seasonal and operational moments:
    • Tryouts (Club).
    • Season launches and class scheduling (Rec).
    • Camps, clinics, and events.
  • Drive organization, accountability, and follow-through across initiatives.
  • Act as a connector across HQ functions (Finance, HR, Marketing, IT, etc.).
• Analytics & Business Insights
  • Leverage reporting and dashboards to track:
  • Enrollment, retention, and participation trends.
  • Conversion metrics.
  • Program performance and utilization.
  • Translate insights into actionable recommendations for operators.
  • Support pricing, staffing, and programming decisions with data.
• Enrollment, Conversion & Retention (Rec Focus)
  • Understand and ultimately own performance across the full customer lifecycle:lead generation → inquiry → trial → enrollment → retention → reactivation.
  • Partner with Marketing and operators to:
    • Improve speed-to-lead, follow-up consistency, and sales discipline.
    • Increase conversion rates from lead to trial and trial to enrollment.
    • Ensure marketing demand effectively translates into filled programs.
  • Drive enrollment growth through improved class/program utilization and scheduling efficiency.
  • Identify key drivers of churn and drop-off across programs and locations.
  • Implement practical retention strategies, including:
    • Improved onboarding and early customer engagement.
    • Reactivation campaigns.
    • Cross-sell and upsell across programs and offerings.
  • Continuously improve customer experience to increase lifetime value while maintaining program quality and safety.
• Integration & Growth Support
  • Support onboarding of newly acquired businesses.
  • Help assess current operations and identify growth opportunities.
  • Assist in implementing Rocket Youth systems, tools, and processes.
  • Enforce safety standards and compliance across businesses.
  • Partner with integration and functional teams to ensure smooth transitions.

What Success Looks Like

You will be measured in your ability to:

• Build trust with partners across both the Club and Rec sides of the business and support them in day-to-day operations.
• Drive revenue and EBITDA growth
  • Revenue growth via a focus on enrollment vs. pricing, i.e., by improving retention, customer lifetime value, utilization, and more.

Qualifications

• 4+ years of experience in operations, business analysis, consulting, finance, or similar high-responsibility roles with exposure to youth sports/enrichment, multi-unit operations, or service businesses.
• Comfortable in a fast-paced, high-growth environment; thrives on accountability and results.
• Clear and effective communicator who can build trust with operators and internal teams.
• Both a tactical doer and a strategist — able to dive into details while driving long-term vision.
• Excellent organization and problem-solving skills.
• Strong analytical and Excel skills; comfortable learning and improving financial models.
• Proactive problem-solver with a "roll up your sleeves" mindset — comfortable tackling both tactical tasks and bigger-picture challenges as they arise.
• Passion for youth sports, learning, and long-term professional growth.

RY is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Pay Range

USD $90,000.00 - USD $140,000.00 /Yr.