Business Operations Leader

Plato's Closet - TSRH; Cedar Falls (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Plato's Closet TSRH seeks a dynamic leader in Cedar Falls to grow beyond merely managing a retail space. This role offers hands-on experience in leading a team, improving store operations, and driving inventory performance to support business growth.

You will develop a high-performing team, own merchandising and inventory, keep the sales floor organized, and work to optimize processes. The ideal candidate embraces responsibility, asks tough questions, and is motivated by building a thriving,

Qualifications

• Strong initiative and leadership mindset.
• Ability to organize and improve systems.
• Willing to take responsibility beyond a title.
• Desire to learn how successful businesses operate.

Responsibilities

• Lead and develop a high-performing team
• Take ownership of inventory and merchandising
• Keep the sales floor full, organized, and performing
• Improve operational systems and processes
• Analyze business trends and solve real problems
• Hold yourself and others accountable
• Help drive sales, profitability, and an outstanding customer experience

Skills

Leadership

Operations improvement

Inventory management

Problem solving

Team development

Customer experience

Job description

We’re not hiring someone to simply manage a retail store.

We’re looking for someone who wants to learn how to lead people, improve operations, manage inventory, solve problems, and help run a successful business.

Whether your long-term goal is to own a business, lead a company, or build a career in operations, this role gives you hands-on experience that most people don’t receive until much later in their careers.

Looking for more than just another job?

We’re not hiring someone to simply manage a retail store.

We’re looking for someone who wants to learn how to lead people, improve operations, manage inventory, solve problems, and help run a successful business.

Whether your long-term goal is to own a business, lead a company, or build a career in operations, this role gives you hands-on experience that most people don’t receive until much later in their careers.

What You’ll Do

• Lead and develop a high-performing team
• Take ownership of inventory and merchandising
• Keep the sales floor full, organized, and performing
• Improve operational systems and processes
• Analyze business trends and solve real problems
• Hold yourself and others accountable
• Help drive sales, profitability, and an outstanding customer experience

Who We’re Looking For

You might be a great fit if you:

• Naturally take initiative.
• Enjoy organizing and improving systems.
• Like being the person others rely on.
• Aren’t afraid of hard work.
• Want responsibility—not just another title.
• Want to learn how successful businesses actually operate.

This Isn’t a Typical Retail Position

Some days you’ll leave early.

Some days you’ll stay late because your team needs you.

Leadership isn’t measured by hours on a timecard - it’s measured by the impact you have on your people, your customers, and the business.

If you’re simply looking to clock in and clock out, this probably isn’t the right fit.

If you’re excited by responsibility, ownership, and the opportunity to grow into a business leader, we’d love to meet you.

Company Description

Plato's Closet TSRH owns and operates multiple franchised locations in Brookfield, Wisconsin; Dubuque, Iowa; Cedar Falls, Iowa; and Ankeny, Iowa. The stores specialize in trendy, designer, and everyday styles for teens and young adults at prices up to 70% off typical mall retail. Each location buys gently used, name-brand clothing and accessories that are clean and in good condition, offering cash on the spot with no appointment needed. Plato's Closet TSRH serves a broad range of sizes, including girls 00 to 6X and guys 28 to 40 waist, creating accessible fashion options for a diverse customer base. Team members work in a fast-paced, customer-focused environment that emphasizes style, value, and sustainability.