Business Operations Lead

GiveCampus; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Remote-first role

Occasional in-person team meetups

Job summary

GiveCampus is seeking a Business Operations Lead to drive strategic initiatives across a fast-growing, mission-driven organization. You will own cross-functional projects, shape operational processes, and translate data into actionable business decisions.

This role emphasizes collaboration with leadership, optimizing performance, and delivering impact for partners and customers. The ideal candidate brings extensive SaaS experience, strong execution, and a passion for scaling operations.

Qualifications

• 12+ years of related experience in SaaS (B2B or B2C).
• Proven ability to drive outcomes and deliver impact.
• Vision for fundraising and GiveCampus role in advancing the industry.
• Translate OKRs / KPIs into actionable tactics with business outcomes.
• Communicate with leadership and interpret financial data.

Responsibilities

• Identify opportunities to improve how we operate and scale across the company.
• Plan, lead, and execute strategic projects with Department and Company Leadership.
• Validate ROI by measuring results and adjusting initiatives accordingly.
• Communicate progress and insights to GiveCampus leadership and teams.
• Regularly engage with users/partners to gather insights to prioritize work.
• Travel 20%; remote role with Chicago location preference.

Skills

SaaS experience in B2B/B2C

Get stuff done

Strategic thinking & data

Leadership communication

Problem solving & project management

Tools

Claude

Snowflake

Salesforce

Notion

Job description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.

GiveCampus is backed by leading investors including Y Combinator, but we’re also practitioners of Sustainable Growth : we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years and we’ve been profitable nine of the last 10. In 2025, we celebrated a $140 million growth investment that included a major liquidity event for GiveCampus employees–the second in less than three years.

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet‑ups, visit partner institutions, and host retreats in various locations.

While we operate at meaningful scale, we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast‑growing, mission‑driven company, you’ll fit right in.

Location:This is a remote‑first role based in the U.S. While we embrace flexible, distributed work, we also value in‑person connection. Team members are expected to attend multiple company‑wide and team‑specific onsites throughout the year.

GiveCampus is looking for a Business Operations Lead. Business Operations at GiveCampus is inspired by Claire Hughes Johnson’s take in Scaling People, where she describes it as “a team staffed with folks who have a mix of consulting and entrepreneurial backgrounds, who thrive on new situations and on solving problems.”

Many job descriptions contain the phrase “other duties as assigned.” In Business Operations, that is your job description, with one important caveat: you play an important role in assigning, too. In other words, Business Operations team members solve challenging problems our company needs them to prioritize, and they also identify problems we should be solving, raise them, get buy‑in, prioritize, take ownership, and partner across the company to solve them.

We expect the impact of you joining the team to be immediate and felt across the organization: as you succeed, team members will report that we execute better, we execute faster, we make better decisions, and we serve our partners (customers) better, all in pursuit of our vision.

Finally, you will work with our partners. We believe the only way you can identify the problems to solve is by talking to – and listening – to our users. You will do both, regularly, and use their insights to shape and prioritize our work. Many people who meet our Business Operations team ask, “why do you spend so much time with users?” That is in fact the primary way we learn how to positively impact our team and partners.

What we’re looking for:

• 12+ years of related experience, including SaaS experience in B2B or B2C companies, with experience ranging anywhere from 0 to 1 all the way to scaling larger organizations
• Someone who gets it done. We will do whatever it takes to help our company and our partners succeed. As the adage goes, “if you want to get something done, find the busiest person, and ask them to do it.” We’re looking for you, “get stuff done” person.
• A point of view on our industry: what does the future of fundraising look like? What role does GiveCampus play? And what do we need to do today to move the industry forward?
• A passion for strategy, execution, and data. We will think big about the future. We will execute with rigor (tight plans, high expectations, and exceptional focus) with a focus on business outcomes. You are comfortable communicating with impact in front of leadership while simultaneously digging deep in Claude, Snowflake, Salesforce, Notion, and other tools, interpreting financial data, and understanding nuances in our business model.
• Someone who looks at a goal that seems impossible to achieve and by default asks their peers “well, what would it take to double it?”
• The experiential learning pro. You know how to create amazing experiences for our people during in‑person and virtual experiences.
• Strong business acumen: communicate with impact across the organization, and translate complex OKRs / KPIs into meaningful tactics and areas of focus for our team; leverage your understanding of the macro environment, industry trends, and business performance and translate that into “what does this mean for me?”

We have only one quality that is non‑negotiable: consistently bring energy, optimism, and enthusiasm to your work and our team.

The ultimate measure is our ability to hit our KRs. Overall responsibilities to achieve them may include:

• Make things work better: Identify opportunities to improve the way we work and operate: become more efficient, effective, and scalable. This may include scoping out the vision for a new process or system, partnering with other teams to implement, and / or removing friction and inefficiency between departments throughout the company, etc.
• Develop new ways of doing things: Plan, lead, and execute on strategic projects, determined in collaboration with Department and Company Leadership.
• Validate the ROI is there: Confirm initiatives are having intended impact by seeking feedback, reviewing usage, and measuring results at defined points after projects are completed.
• Communicate with GiveCampers: Identify and prioritize key communications vehicles and share our progress with the company, creating meaningful experiences for our people

Please note this role requires travel of 20%. Location Preference: This is a remote position, with a strong preference for candidates residing in Chicago.

Ready to apply?

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At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.