Business Operations Lead

LayerZero Labs; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

LayerZero Labs in New York is seeking a Business Operations Lead to streamline BD processes, manage CRM, and support go-to-market initiatives. You’ll serve as the glue between BD and cross-functional partners, removing friction to help the revenue team win business.

3–5+ years in operations, strong analytics, and experience with CRM platforms are required. This is a fast-paced role with high ownership and impact on GTM execution.

Qualifications

• 3–5+ years in business or revenue operations, ideally in tech/startup or Web3.
• Deep understanding of BD/sales operations, pipeline management, CRM, and forecasting.
• Ability to design SOPs, automation, and cross-functional workflows.
• Strong analytical skills with dashboards and data-driven recommendations.
• Excellent cross-functional communication between BD, Finance, Legal, Product and Marketing.

Responsibilities

• Strategy: Advise on CRM strategy, process design, and GTM alignment.
• Data: Deliver insights on market, product, forecasting, and BD revenue trends.
• Prioritization: Build account/client tiering and opportunity prioritization.
• OKR: Manage BD OKRs and track alignment with long-term goals.
• Operations: Oversee pipeline, deal flow, forecasting, and BD trainings.

Skills

BD operations

CRM strategy

Data analysis

Cross-functional collaboration

Forecasting

Tools

HubSpot

Salesforce

Linear

Job description

LayerZero

The Future is Omnichain.

Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities. With LayerZero's simple, generic messaging protocol, builders will develop cross-chain dApps designed to unify the power of individual blockchains.

We are funded by the best investors in the world including:

a16z, Sequoia, PayPal, Binance Ventures, Coinbase Ventures, Uniswap Labs, Circle Ventures, Delphi Digital, and many more.

ABOUT THE ROLE

We’re looking for a Business Operations Lead to join our Business Development team. This is a dynamic role that combines elements of business development operations, strategic support, and organizational management. You’ll play a crucial role in helping to streamline business processes, assist with key product launches, and manage internal and external business development (BD) initiatives.

The Business Operations Lead is designed to be a strategic enabler for this mission. By owning the operational backbone of our go-to-market engine, you will remove friction, improve execution speed, and ensure the BD team operates at peak performance. You will serve as the “glue” between BD and its cross-functional partners, abstracting away internal complexity so the revenue team can focus on what it does best: winning business.

WHAT YOU'LL DO

Core Business Strategy

• Strategic Advisory: Serve as a strategic right hand to the Chief Business Officer. Provide hands-on advisory across CRM strategy, internal process design, team organizational op model, data insights and day-to-day operational decision making. You’ll be the CBO’s go-to partner for ensuring execution of strategic priorities throughout the year.
• Data-Driven Insights: Deliver analysis that helps inform team performance in market, product utilization, forecasting insights, and revenue trends for BD.
• Customer Prioritization: Build and maintain account/client tiering and prioritization frameworks that help BD focus on the highest-value opportunities.

Operational Execution

• Global OKR Management & Tracking: Oversee and track BD objectives and key results (OKRs), ensuring alignment with our long-term vision and strategy.
• BD Operations Management: Handle day-to-day business development operations, including pipeline management, deal flow, and forecasting, to ensure the team meets its objectives efficiently.
• BD Ops Trainings: Develop and run training sessions for the business development team, empowering them with the tools and processes needed to succeed.
• Orchestrate BD Presence: Help orchestrate LayerZero's presence in both internal and external BD activities, coordinating participation in key meetings, events, and collaborations.
• Product Launches: Assist with go-to-market (GTM) strategies and product launches, ensuring alignment with business development efforts and customer engagement.

WHO YOU ARE

• 3–5+ years of experience in business operations, revenue operations, sales operations, or a similar function, ideally within a tech startup, high-growth, or Web3 environment.
• Deep understanding of BD/sales operations: pipeline management, deal tracking, CRM administration, and forecasting methodologies.
• Proven ability to build and improve operational processes from the ground up (SOPs, automation, cross-functional workflows).
• Strong analytical skills with experience building dashboards, performance reports, and data-driven recommendations.
• Excellent cross-functional communication. You thrive as the connective tissue between BD, Finance, Legal, Product, and Marketing.
• Highly organized, proactive, and comfortable operating with a high degree of ownership and ambiguity.
• Familiarity with CRM platforms (HubSpot, Salesforce, Linear, or similar) and modern GTM tooling.
• Experience supporting or partnering closely with executive leadership is a strong plus.

Equal Opportunity Employer

LayerZero Labs is committed to fostering a diverse and inclusive workplace. LayerZero Labs is an equal opportunity employer and does not discriminate on the basis of race, national origin, religion, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status.