Business Operations, Lead

The MITRE Corporation; Bedford (MA); On-site; USD 132,000 - 198,000; Full time

Job summary

MITRE Corporation in Massachusetts is hiring a PTOC Operations Lead to align demand, staffing, and resource planning with organizational priorities. You will partner with leadership, HR, and Talent Acquisition to translate workforce needs into recruiting priorities.

You will establish dashboards, analyze capacity and skills, and influence hiring decisions with data-driven recommendations. This on-site role requires 3 days per week in the office.

Qualifications

• Minimum 8 years of related experience with a Bachelor's or 6 years with a Master’s (or PhD with 3 years).
• Experience in workforce planning, resource management or operational planning in a complex org.
• Ability to assess demand, capacity, skills, and availability for staffing decisions.
• Proven data analysis skills with clear, actionable leadership recommendations.
• Experience coordinating cross-functional staffing activities with HR and Talent Acquisition.
• Strong organization, problem-solving, and stakeholder-management abilities.

Responsibilities

• Drive workforce and resource planning by evaluating capacity, skills, availability, and demand.
• Lead staffing and hiring coordination with leadership, HR, and Talent Acquisition.
• Establish workforce planning processes, dashboards, and reporting for visibility.
• Provide data-driven analysis and recommendations on workforce composition and hiring priorities.
• Coordinate cross-functional staffing to address competing needs and priorities.
• Develop and improve workforce management practices using analytics and AI-enabled tools.

Skills

Workforce planning

Staffing

Data analysis

Stakeholder management

Excel

PowerPoint

Teams

SharePoint

Education

Bachelor’s degree

Master’s degree

PhD

Tools

Clarity

Salesforce

Workday

Power BI

Job description

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose — and help shape the future.

Department Summary:

The MITRE Technology and Engineering Teams is seeking a PTOC Operations Lead to serve as a strategic operational partner to leadership, integrating demand signal management, resource planning, staffing, and hiring activities to ensure workforce capabilities and capacity are aligned with current and emerging organizational needs.

Roles & Responsibilities:

• Drive workforce and resource planning by evaluating staff capacity, skills, availability, utilization, and projected demand to identify gaps, risks, and opportunities for resource optimization.

• Lead staffing and hiring coordination in partnership with organizational leadership, resource managers, Talent Acquisition, and Human Resources to translate workforce needs into actionable recruiting and staffing priorities.

• Establish and maintain workforce planning processes, operating rhythms, dashboards, and reporting that provide leadership with visibility into demand, resource availability, staffing pipelines, hiring progress, and emerging workforce risks.

• Serve as a trusted operational partner to leadership, providing data-driven analysis and recommendations on workforce composition, resource allocation, staffing trade-offs, and hiring priorities.

• Coordinate cross-functional workforce activities to address competing staffing needs, resolve resource constraints, and improve responsiveness to changing organizational priorities.

• Develop and continuously improve workforce management practices, leveraging analytics, automation, and approved AI-enabled tools to strengthen demand forecasting, resource planning, operational efficiency, and decision support.

Basic Qualifications:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.

• Demonstrated experience in workforce planning, resource management, staffing, or operational planning within a complex organization.

• Experience assessing workforce demand, resource capacity, skills, and availability to inform staffing and hiring priorities.

• Demonstrated ability to analyze workforce and operational data, identify trends and resource gaps, and develop actionable recommendations for leadership.

• Experience coordinating cross-functional staffing and hiring activities in partnership with organizational leaders, Human Resources, Talent Acquisition, or resource managers.

• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and exercise independent judgment.

• Excellent communication and stakeholder management skills, with demonstrated ability to influence decisions and drive execution without formal authority.

• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and SharePoint.

• This position requires a minimum of 3 days per week on-site.

Preferred Qualifications:

• Experience supporting workforce planning and resource allocation in a large, matrixed, technology-focused organization.

• Familiarity with MITRE's staffing, workforce planning, and resource management processes.

• Experience developing workforce dashboards, demand forecasts, staffing metrics, or leadership decision-support tools.

• Experience with Clarity, Salesforce, Workday, Power BI, or comparable workforce and resource management platforms.undefined

This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Not Applicable

Salary compensation range and midpoint:

$132,000 - $165,000 - $198,000 Annual

Work Location Type:

Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

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