Business Operations, Lead

MITRE; Bedford (MA); On-site; USD 132,000 - 198,000; Full time

Job summary

MITRE is seeking a PTOC Operations Lead to partner with senior leadership on demand signal management, resource planning, staffing, and hiring to align workforce capabilities with evolving organizational needs.

The role anchors workforce strategy across the enterprise and requires on-site presence three days per week. You will build and refine planning processes, dashboards, and reporting to provide leaders with actionable insights and capacity visibility.

Qualifications

• Minimum 8 years related experience with a Bachelor's; or 6 years with a Master's; or 3 years with a PhD.
• Experience in workforce planning and resource management.
• Experience coordinating staffing with HR, Talent Acquisition, or resource managers.
• Ability to analyze workforce data, identify trends, and present actionable recommendations.
• Experience coordinating cross-functional staffing activities with organizational leaders.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Proficiency with Excel, PowerPoint, Teams, and SharePoint.

Responsibilities

• Drive workforce and resource planning by evaluating staff capacity, skills, availability, utilization, and projected demand to identify gaps, risks, and opportunities.
• Lead staffing and hiring coordination in partnership with leadership, resource managers, Talent Acquisition, and HR to translate workforce needs into actionable recruiting and staffing priorities.
• Establish and maintain workforce planning processes, operating rhythms, dashboards, and reporting that provide leadership visibility into demand, resource availability, staffing pipelines, and hiring progress.
• Serve as a trusted operational partner to leadership, providing data-driven analysis and recommendations on workforce composition, resource allocation, and hiring priorities.
• Coordinate cross-functional workforce activities to address competing staffing needs and improve responsiveness to changing priorities.
• Develop and continuously improve workforce management practices leveraging analytics, automation, and approved AI-enabled tools.

Skills

Workforce planning

Resource management

Staffing

Operational planning

Data analysis

Stakeholder management

Communication skills

MS Office

On-site required

Education

Bachelor’s degree

Master’s degree

PhD

Tools

Clarity

Salesforce

Workday

Power BI

Job description

At MITRE, your passion fuels work that impacts our nation and improves lives. This is where your skills strengthen national security, cybersecurity, health, transportation, and citizen services. We’re a nonprofit engineering, applied research, and advanced technology organization working in the public interest. With objectivity and integrity at our core, we lead federally funded research and development centers for U.S. government agencies – collaborating with industry and academia to deliver integrated, high-impact solutions that advance our nation’s health, security, and prosperity. Our people tackle the toughest technical challenges, supported by competitive benefits, meaningful career development, and a culture of innovation, collaboration, and technical excellence. Choose MITRE for a career with purpose — and help shape the future.

Department Summary:

The MITRE Technology and Engineering Teams is seeking a PTOC Operations Lead to serve as a strategic operational partner to leadership, integrating demand signal management, resource planning, staffing, and hiring activities to ensure workforce capabilities and capacity are aligned with current and emerging organizational needs.

Roles & Responsibilities:

• Drive workforce and resource planning by evaluating staff capacity, skills, availability, utilization, and projected demand to identify gaps, risks, and opportunities for resource optimization.
• Lead staffing and hiring coordination in partnership with organizational leadership, resource managers, Talent Acquisition, and Human Resources to translate workforce needs into actionable recruiting and staffing priorities.
• Establish and maintain workforce planning processes, operating rhythms, dashboards, and reporting that provide leadership with visibility into demand, resource availability, staffing pipelines, hiring progress, and emerging workforce risks.
• Serve as a trusted operational partner to leadership, providing data-driven analysis and recommendations on workforce composition, resource allocation, staffing trade-offs, and hiring priorities.
• Coordinate cross-functional workforce activities to address competing staffing needs, resolve resource constraints, and improve responsiveness to changing organizational priorities.
• Develop and continuously improve workforce management practices, leveraging analytics, automation, and approved AI-enabled tools to strengthen demand forecasting, resource planning, operational efficiency, and decision support.

Basic Qualifications:

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years’ experience; or equivalent combination of related education and work experience.
• Demonstrated experience in workforce planning, resource management, staffing, or operational planning within a complex organization.
• Experience assessing workforce demand, resource capacity, skills, and availability to inform staffing and hiring priorities.
• Demonstrated ability to analyze workforce and operational data, identify trends and resource gaps, and develop actionable recommendations for leadership.
• Experience coordinating cross-functional staffing and hiring activities in partnership with organizational leaders, Human Resources, Talent Acquisition, or resource managers.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage competing priorities and exercise independent judgment.
• Excellent communication and stakeholder management skills, with demonstrated ability to influence decisions and drive execution without formal authority.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and SharePoint.
• This position requires a minimum of 3 days per week on-site.

Preferred Qualifications:

• Experience supporting workforce planning and resource allocation in a large, matrixed, technology-focused organization.
• Familiarity with MITRE's staffing, workforce planning, and resource management processes.
• Experience developing workforce dashboards, demand forecasts, staffing metrics, or leadership decision-support tools.
• Experience with Clarity, Salesforce, Workday, Power BI, or comparable workforce and resource management platforms.undefined

This requisition requires the candidate to have a minimum of the following clearance(s):

None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):

Not Applicable

Salary compensation range and midpoint:

$132,000 - $165,000 - $198,000 Annual

Work Location Type:

Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE’s employment process, please email [e-mail] for general support and [e-mail] for intern positions. This service is for individuals requiring reasonable accommodation requests. Please note that vendor solicitations will not receive a reply.

Benefits information may be found here.

Copyright © 1997-2026, The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.