Business Operations Expert

Mercor; United States; Remote; USD 124,000 - 165,000; Full time

Job summary

Mercor is seeking operators for AI training and evaluation work in a flexible pool. Projects are posted per need with rates and hours defined by scope.

You'll match to opportunities across business operations, applying judgment and clear written reasoning to assess processes, forecasts, and outcomes. Engagements are periodic and vary by client and project.

Qualifications

• Professional experience running or analyzing a business function.
• Clear written communication to explain reasoning.
• Comfort with ambiguous tasks and flag unclear instructions.

Responsibilities

• Write operating problems with the process, constraint, numbers, and reference answer.
• Grade model-written analyses for defensibility and grounding.
• Flag where a model's recommendation would stall in practice.

Skills

Business operations expertise

Clear written communication

Comfort with ambiguity

Job description

The research teams behind the best-known AI models come to Mercor for business operations judgment they can't generate on their own. Your standards and expertise become the rubric that frontier AI is graded against.

This is a standing listing for operators who want AI training and evaluation work, not a specific job opening. It stays open whether or not a matching project is running this week.

New projects start on short notice, so instead of posting and pulling a listing each time, we keep one open per field and draw from it when one begins.

What the work looks like

We match operators in the network to projects like:

• Writing an operating problem from work you have run, with the process, the constraint, and the numbers, plus the reference answer a model's attempt gets graded against
• Grading model-written operational analysis: whether the process change would survive contact with the people who run it, whether the forecast is grounded, whether the metric actually tracks the outcome
• Flagging where a model's recommendation is defensible on a slide and would stall in practice, given headcount, systems, vendor terms, or who has to approve it

Comparable business operations projects have posted at $90 to $120 an hour, set per project by scope and depth.

What we're looking for

• Professional experience running or analyzing a business function
• Clear written communication, since most of the work involves explaining your reasoning
• Comfort with ambiguous tasks, and willingness to flag unclear instructions

What this covers

This pool spans the business operations field, including:

• Sales and business development; customer success and account management
• Strategy, process improvement, and operations analysis
• Supply chain and logistics; procurement
• Project and people management; human resources and administration
• Marketing; survey and market research; customer support operations

How it works

We verify your background and add you to the business operations pool.

When a project needs your function, we invite matching people from the pool to that specific listing. It names the rate, the hours, and the client, and any hiring decision is made there.

What to expect

This listing does not accept or reject candidates, so you will not get a decision on it. We reach out when a project matches your background. Depending on what our clients are running, that can be within a week or several months.

Finishing the domain expert interview and joining every network you qualify for both improve your odds of being matched. You only need to sign up once to be eligible across all of them.