Business Operations Coordinator, GCN Services Operations

Ciena Canada; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) and Canada DCPP with company匹配

Employee Stock Purchase Program

Employee Assistance Program

Company-paid holidays

Paid sick leave

Vacation time

Job summary

Ciena is seeking an experienced administrative professional to support executive leadership across calendars, travel, and communications. The role emphasizes precise scheduling, cross-functional coordination, and timely delivery of critical administration tasks.

You will track workforce time, cost, and operational data, prepare analyses for budgeting and forecasting, and help manage onboarding for employees and contingent workers. Strong MS 365 tools proficiency is required.

Qualifications

• Bachelor's degree or Associate degree or equivalent experience.
• 3+ years in administration, executive support, or related roles.
• Experience with Microsoft 365 apps incl. Outlook, Excel, PowerPoint, Teams.
• Proven calendar management and meeting coordination skills.
• Ability to track workforce, time, cost, or operations with analytics.

Responsibilities

• Coordinate executive calendars, meetings, travel, and logistics.
• Track partner employee and field technician time reporting for planning and budgeting.
• Maintain cost-tracking records and prepare analyses for forecasting.
• Coordinate onboarding for employees and contingent workers with hiring managers.
• Administer contingent worker leave tracking and reporting.
• Prepare routine reports and dashboards for leadership reviews.

Skills

Outlook & 365

Excel

PowerPoint

Teams

Calendar management

Analytical skills

Communication skills

Education

Bachelor's or Associate degree

Tools

SharePoint

Power BI

Power Automate

Smartsheet

Job description

How you will make an impact:

• Coordinate executive calendars, meetings, scheduling priorities, conflict resolution, travel, and logistics.
• Track partner employee and field technician time reporting to enable operational planning, workforce utilization, customer delivery activities, and financial management.
• Maintain partner employee and technician cost-tracking records and prepare analyses for budget management, forecasting, and resource planning.
• Coordinate onboarding activities for employees and contingent workers by monitoring progress, coordinating requirements, and partnering with hiring managers and stakeholders.
• Administer contingent worker leave tracking and reporting processes, maintaining accurate records and timely communication with management teams.
• Prepare routine reports, dashboards, metrics, and administrative communications for leadership decision-making and operational reviews.
• Coordinate Dedicated Workforce Forum meetings, regional all-hands and leadership materials, Outlook distribution lists, and cross-functional process improvements for reporting accuracy, operational efficiency, and administrative workflows.

The must haves:

• Education: Bachelor's degree OR Associate's degree, or equivalent combination of education and relevant work experience.
• Experience: 3+ years of experience in administration, executive support, business operations, project coordination, workforce administration, or related functions.
• Utilization of Microsoft Outlook, Excel, PowerPoint, Teams, and Microsoft 365 applications.
• Experience supporting leaders through complex calendar management and meeting coordination.
• Experience maintaining workforce, time, cost, or operational tracking records, with application of analytical and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Verbal, written, and interpersonal communication skills.

Nice to haves:

• Experience supporting telecommunications, network services, field operations, or engineering organizations.
• Knowledge of contingent workforce management and onboarding processes.
• Experience with workforce planning, resource management, or labor tracking activities.
• Background in budgeting, cost tracking, and operational reporting.
• Experience building executive-level presentations and business review materials.
• Experience with SharePoint, Power BI, Power Automate, Smartsheet, or similar reporting and collaboration tools.
• Project coordination or PMO support experience.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package:

• medical, dental, and vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time

We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.