Business Operations Coordinator

Travel Leisure Resort Development Inc; Anaheim (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible spending accounts

Life and accident coverage

Disability insurance

401k with employer match

Legal and identity theft protection

Job summary

Travel + Leisure Co. is seeking an Office Coordinator to manage tour reception, gifting, and contract processing in line with SOPs. The role supports Sales & Marketing and aims to maintain a professional atmosphere for guests.

Responsibilities include greeting guests, collecting information, reconciling daily gift/tour data, and assisting with contract-related inquiries. Proficiency in CRS/EPNY and Microsoft Office is required.

Qualifications

• One year of general office experience.
• One year of customer service experience.
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and inform Sales & Marketing as needed.
• Provide exceptional customer service; answer phones professionally.
• Assist property owners with contract questions or concerns.
• Prepare and balance cash, down payments, site stats for Contract Department.
• Data entry of tour and gifting information into CRS/EPNY and running of reports.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor and Sales staff with paperwork.
• Support internal departments including Sales, Marketing, HR, and Resort teams.
• Performs other duties as needed.

Skills

Customer service

Office coordination

Education

High School Diploma

Tools

Central Reservations System (CRS)

EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. (10% time)
• Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)
• Performs other duties as needed

Travel Requirements

No Travel required

Minimum Requirements and Qualifications

Education

High School Diploma

Knowledge and Skills

Computer Skills Required Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

Technical Skills

Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel

Job Experience

One year of general office experience One year of customer service experience Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Complexity Level of decision making authority

Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level of autonomy

Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.

Impact of incumbent’s decisions on the organization

Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.

Supervisory Responsibility

None

Scope/Financial Responsibility

Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

How You’ll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

Generally starting at $20.20 - $20.20 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Our Culture

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity Statement

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

About Travel + Leisure Co.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.