Business Operations Coordinator

i2G Systems; Plain City (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

i2G Systems, based in Ohio, seeks a Business Operations Coordinator to drive continuous improvement, document processes, and coordinate cross‑department workflows. You will help design and standardize procedures, support rollout of new processes, and ensure teams have the tools they need to follow changes.

Ideal candidates bring 2+ years in business operations, strong organization, and experience with SOP development and process documentation, plus proficiency in MS Office and process-mapping

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Operational Process Support: Partner with department manager to understand needs and improvement opportunities.
• Design, implement, and standardize operational processes; support rollout and training.

Skills

Organizational skills

Communication skills

Problem-solving

MS Office proficiency

Process-mapping tools

Multi-tasking

Attention to detail

Continuous improvement

Lean/Six Sigma

Change management

Education

Associate/Bachelor in Business Administration or Operations

Tools

Microsoft Office Suite

Process-mapping tools

Job description

Overview

Together, We Enhance InnovationandGrowth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Business Operations Coordinator supports continuous improvement initiatives across the organization by coordinating process execution, documenting processes, and ensuring adherence to operational standards. This role helps drive efficiency, enhance quality, and support a culture of process excellence.

Responsibilities

Operational Process Support

• Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them.

Process Documentation & Standardization

• Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts.
• Assist in the translation of complex workflows into clear and user‑friendly documentation.
• Ensure that all process documents follow a consistent format and meet organizational standards.
• Track document versions, approvals, and update cycles to keep information current.

Cross-Department Coordination

• Work collaboratively across all business units to ensure processes align with organizational goals and work well end‑to‑end.
• Serve as a point of contact for operational documentation and process-related questions.
• Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.

Change Implementation & Support

• Support change management efforts associated with new or updated processes, including communication and training coordination.
• Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation.
• Collect feedback from users to refine new processes and improve usability.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process-mapping tools.
• Ability to manage multiple priorities and work effectively across departments.
• Strong attention to detail and commitment to accuracy.
• Experience with continuous improvement, Lean, Six Sigma, or change management is a plus.

Company Overview

This is a Business Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/

Equal Opportunity Statement

We are an Equal Opportunity / Affi­?