Business Operations Associate Boston, Massachusetts, United States

Topsort Inc.; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing company that thrives on innovation and collaboration. As an Operations Administrator, you will play a pivotal role in ensuring smooth internal operations while supporting cross-functional teams. Your knack for organization and detail will help create clarity and efficiency as the company scales. In this dynamic environment, you will engage with talented individuals who are passionate about making a real-time impact. If you are ready to embrace challenges, drive operational excellence, and contribute to a vibrant team culture, this role is perfect for you!

Benefits

401K Matching

Comprehensive Health Benefits

Flexible PTO

Meditation App

Company Offsite Events

Working Equipment of Choice

Surprise Celebrations

Coworking Memberships

Qualifications

• 1+ year experience in fast-paced analytical or technical roles.
• Strong organizational skills and ability to thrive under pressure.

Responsibilities

• Manage internal systems and streamline operations for efficiency.
• Build and maintain documentation and internal knowledge bases.
• Support leadership in executing actionable plans and projects.

Skills

Organizational Skills

Analytical Skills

Communication Skills

Project Management

Problem-Solving

Education

B.A. or B.S. in Finance, Data, Computer Science, or STEM

MBA

Tools

Notion

Airtable

Google Workspace

Job description

We're quickly growing and super excited for you to join us!

About Topsort

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like?

We’re looking for a highly organized, execution-oriented Operations Administrator to help keep our internal operations running smoothly as we scale. You’ll play a key role in supporting cross-functional teams, maintaining internal documentation, and coordinating day-to-day workflows across departments. If you’re someone who’s obsessed with color-coded systems, detailed process docs, and keeping everything in order — we’d love to meet you.

In this role, you’ll work closely with team leads and report directly to the CEO. Your main job is to keep the trains running on time, organize information in ways that help the team move faster, and create the internal clarity that keeps us aligned.

• Operational Excellence: Manage and streamline internal systems, calendars, and documents that keep the company running efficiently. Build scalable workflows for recurring tasks like agendas, follow-ups, and internal comms.
• Documentation and system building: You’ll turn ambiguous into clarity by building the systems everyone depends on. Own and maintain our internal knowledge base: battle cards, SOPs, onboarding guides, and wikis. Use tools like Notion, Airtable, and Google Workspace to create visibility and drive efficiency.
• Execution and leadership support: You’ll multiply the impact of leadership by helping big ideas become actionable plans. Assist with preparing decks, meeting logistics, and internal presentations for high-stakes discussions. Step into fast-moving projects to provide operational support and get things done with speed and precision.
• Cross function team collaboration: You’ll connect the dots across departments and make sure nothing falls through the cracks. Align Sales, Marketing, Product, and People Ops by managing timelines, materials, and communication. Drive momentum across projects by organizing meetings, tracking deliverables, and ensuring follow-through.

What (we think) you need to be successful - we’re open to not checking all the boxes and be proven wrong by outlier candidates as well!

• Education – B.A., B.S., or MBA in Finance, Data, Computer Science, or other STEM fields from a top school, proven academic records, entrepreneurial drive, and a portfolio of writing samples that demonstrate how you think are critical to our evaluation.
• Minimum 1 year of experience working in a fast-paced, analytical or technical environment, such as consulting, investment banking, or scaling startups.
• Highly motivated and organized, bonus points if you are also entrepreneurial and take the initiative on your own!
• Ability to thrive under pressure and operate under a fast-paced environment with intensity.
• Fearless attitude - ability to dive into the unknown, research and quickly learn about a new topic and become a subject matter expert on it.

Why it’s awesome to work at Topsort

• Direct Feedback and Rapid Growth: We work hard, set aggressive goals and execute flawlessly to accomplish them. We give candid feedback, push each other to set higher goals and produce more impact by always thinking “how do we do this faster and better”.
• Be part of an elite and collaborative sports team: We believe startup scaleup is just like a team sport. It's been written in our motto since day 1 that we are collaborative internally, competitive externally, and never the other way around. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team.
• Intellectual Rigor and Individuality: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in-person offsite gathering. You’ll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1.
• Company Offsite and Industry Exposure: Once a year Topsorters get together as a whole and also meet customers and really spend time to get feedback - in-person events are a big part of how we build strong relationships and teams.
• 401K Matching and Comprehensive benefits: We provide a generous and comprehensive set of health benefits, including vision, dental, and a 3% 401K matching as soon as you join!
• Working Equipment and Hubs: Our team is global and also centered around hubs, that means you’re welcome to create a hybrid work schedule, and encouraged to travel to other hubs to collaborate. We provide working devices of your choice and surprise swags for special events.
• Flexible PTO schedule with floating holidays: We encourage Topsorters to take time off and recharge, and respect different cultural norms so offer floating holidays to accommodate the celebrations you’d like.
• Meditation App, Birthday and Anniversary Celebrations: We like little surprises and remember the key moments to celebrate with you!

Do you sound like the right fit? Let's dive right in!

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