Business Operations Associate

CarMax; Roseville (CA); On-site; USD 23,970 - 38,572; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday time

Job summary

CarMax Roseville is seeking a Business Operations Associate to support store operations, process sales and appraisals, and assist multiple departments. You will handle paperwork, conduct audits, and maintain accurate records with a focus on customer service and integrity.

The role requires strong organization, data entry skills, and the ability to work flexible hours, including nights and weekends. Hiring a team player who can operate securely and professionally in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

read data accurately

organizational skills

multitasking

verbal & written communication

lift up to 20 lbs

confidentiality & integrity

flexible schedules

Tools

Microsoft Office

Data entry systems

Job description

7147 - Roseville - 1450 Eureka Rd, Roseville, California, 95661

CarMax, the way your career should be!

Position Overview

As a Business Operations Associate, you will be the backbone of store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future—for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Compensation and Benefits

The Hourly Rate For This Position Is

$17.40 - $28.00

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time.

• To earn up to 48 hours of sick time per year, accrued on a per-pay-period basis.
• Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service with the Company.
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If working on a scheduled holiday due to business need, Holiday Premium Pay applies.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.