Business Operations Associate

CarMax Business Services; Roseville (CA); On-site; USD 23,970 - 38,572; Full time

Benefits offered by this job

Paid sick leave

Paid vacation time

Paid holidays

Job summary

CarMax Business Services in Roseville is hiring a Business Operations Associate to ensure smooth store operations. Responsibilities include aiding customers, processing sales transactions, managing auctions and appraisals, and handling cash management tasks. You will train new associates and maintain compliance with CarMax policies.

Successful candidates will have strong organizational and communication skills, as well as proficiency in Microsoft Office. The position offers flexible schedules and various benefits.

Qualifications

• Ability to read, interpret, and record data accurately.
• Proficiency in multitasking and meeting deadlines.
• Effective communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by assisting customers.
• Process and audit paperwork for sales transactions.
• Manage auction and appraisal transactions accurately.
• Handle cash management and maintain security protocols.
• Train and mentor new associates as needed.

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Verbal communication

Written communication

PC skills

Tools

Microsoft Office

Job description

7147 - Roseville - 1450 Eureka Rd, Roseville, California, 95661

Position Overview

As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast‑paced, team‑oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline‑driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Salary

$17.40 - $28.00 per hour.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90‑day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.