Business Operations Associate

Fanatics Betting & Gaming; New York (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a Business Operations Associate to manage the TicketManager system, pricing, and cross-charges across teams. You will ensure accurate billing, automate repetitive tasks, and maintain clean budget records while collaborating with Event Production, Bespoke Benefits, Finance, and analytics teams.

You will report to the Senior Manager, Strategy & Partnerships and participate in month-end close and reporting.

Qualifications

• 1-2 years of experience in operations, finance, ticketing or a related field.
• Hands-on experience with a database/workflow tool such as Airtable.
• Comfortable using AI tools in daily work.
• Strong spreadsheet skills in Excel or Google Sheets.
• Working knowledge of budgets and basic accounting.
• Experience with a ticketing platform or an expense tool is a plus.
• Willing to work some evenings around big events and month-end close.
• Passion for sports and fandom.

Responsibilities

• TicketManager and ticket inventory: Own pricing for tickets and suites; keep pricing current; ensure correct billing to the right team.
• Intake and systems: Run intake requests; keep records and codes clean; build automations and tools.
• Spend and cross-charges: Reconcile spending; manage cross-charges; set up vendors and keep invoices moving; maintain budget coding.
• Month-end and reporting: Prepare monthly reconciliation with Finance; track spend against budget and explain charges.

Skills

1-2 years operations/finance

Airtable / database tools

AI tools

Excel/Google Sheets

Budgeting basics

Ticketing platform experience

Evenings for events

Sports fandom

Job description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Overview

Fanatics is looking for a Business Operations Associate to run the systems behind Fanatics ONE benefits and to make sure every dollar the program spends gets charged to the right budget.

Fanatics ONE is the loyalty program that recognizes fans across the Fanatics ecosystem. Members earn gifts and access to events they can't buy anywhere else, from seats at sold-out games to Fanatics Fest.

Every gift campaign and member event has a back office behind it. Someone has to price the tickets, code the expenses, track the invoices and bill other teams when they use what we've paid for. That work keeps growing as more of the company shares our tickets and events. Right now, that responsibility is spread across several people within their own functions, so this role brings it together in one place, with a view across the whole program.

A big part of the job is TicketManager, the system where we hold tickets and suites for sports and concerts. Colleagues across Fanatics claim seats from it. We want to open more of that inventory to other teams so we can pool budgets and buy more, and that only works if every seat carries a real price and every claim gets billed to the team that used it.

This is a systems role first and a finance role second. The person who does well here likes building and fixing the tools a team runs on, and has an eye to catch financial numbers that don't add up.

You'll report to the Senior Manager, Strategy & Partnerships and work closely with Gifting Operations, Event Production, Bespoke Benefits, Finance, and our analytics team.

Responsibilities

TicketManager and ticket inventory

• Own pricing for our tickets and suites, and keep it current as the market changes
• Apply the team's pricing approach and flag any price that looks off
• Make sure the right team or business pays for the seats it uses
• Work with Event Production so our ticket records match what happened at each event
• Report on how our tickets get used, including seats that go unclaimed
• Manage day-to-day operations of Fanatics Fest ticketing

Intake and systems

• Run our request intake day to day, so every request gets to the right team with a cost and a timeline
• Keep our records and budget codes clean so reports don't need fixing by hand
• Build automations and small tools that replace manual tracking
• Show teammates how to submit requests and expenses the right way

Spend and cross-charges

• Review and reconcile spending across teams, and help fix anything coded incorrectly
• Handle cross-charges when other Fanatics teams and businesses use our inventory
• Help set up vendors and keep invoices moving until they're paid
• Keep budget coding accurate as people and programs shift between teams

Month-end and reporting

• Prepare the monthly reconciliation with Finance so our numbers match theirs
• Track spend against budget, and answer questions about where a charge came from and who should cover it

Who you are

• Details matter to you. When you spot a miscoded expense or a mispriced seat, you fix it right away.
• You can look at a complicated process that runs across several teams and systems and work out how the pieces fit together.
• Building things is how you solve problems. If a task gets done by hand every week, you want to automate it, and you enjoy making the work easier for everyone around you.
• You work well with people on other teams, and you know how to ask a busy colleague for help in a way that's easy to say yes to.
• When something is waiting on someone else, you follow up until it's done.

Experience and skills

• 1 to 2 years of experience in operations, finance, ticketing or a related field
• Has worked hands-on in a database or workflow tool such as Airtable
• Comfortable using AI tools in your everyday work
• Strong spreadsheet skills in Excel or Google Sheets
• A working knowledge of budgets and basic accounting, or the ability to pick it up quickly
• Experience with a ticketing platform or an expense tool is a plus
• Willing to work some evenings around big events and month-end close
• Passion for sports and fandom

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$70,000 - $85,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fanatics Betting & Gaming's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.