Business Operations Associate

CarMax; Henderson (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax is searching for a Business Operations Associate in Henderson, Nevada, responsible for ensuring smooth store operations and delivering excellent customer service. You'll manage cash handling, audit paperwork, and guide customers through processes while maintaining high standards of accuracy and integrity.

This role requires strong organizational skills and the ability to thrive in a fast-paced environment. CarMax offers a supportive workplace and opportunities for career growth.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and data entry systems.

Responsibilities

• Deliver outstanding customer service by guiding customers through paperwork.
• Process and audit paperwork for sales and auctions.
• Manage cash handling and security protocols.

Skills

Customer service

Attention to detail

Organizational skills

Effective communication

Multitasking

Tools

Microsoft Office

Job description

7157 - Henderson - 1000 W Warm Springs Rd, Henderson, Nevada, 89014

CarMax, the way your career should be!

Position Overview

As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. This role combines exceptional customer service, attention to detail, and strong organizational skills in a fast‑paced, team‑oriented environment. You’ll handle cash management, audit and process critical paperwork, and provide clear communication to customers and internal teams—all while upholding CarMax’s commitment to transparency and integrity.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline‑driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.