Business Operations Analyst, Public Health Laboratories (MA 3) DOH9031

State of Washington; Shoreline (WA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

DOH benefits

Work@Health resources

Job summary

The Public Health Laboratories (State of Washington) seeks a Business Operations Analyst to optimize admin processes, oversee invoicing, procurement, contracts, asset tracking, and reporting. You will partner with DOH teams, vendors, and staff to resolve issues and improve workflows.

The role emphasizes cross-functional collaboration, documentation, and continuous improvement to support public health services across Washington. This is a hybrid position with onsite days at Shoreline, WA.

Qualifications

• Experience managing administrative workflows with documentation, recordkeeping, deadline tracking, and issue resolution.
• Experience coordinating purchasing, invoicing, procurement, or contract activities with internal teams and vendors.
• Proficient in Excel for organizing, tracking, and analyzing operational/financial information.
• Experience maintaining electronic records/databases/tracking systems and SOPs.

Responsibilities

• Manage PHL invoicing: review POs, invoices, POD, coordinate payments and resolve vendor payment issues.
• Coordinate with vendors, DOH procurement/accounting and staff to obtain documentation and maintain vendor payment records.
• Guide staff through contract initiation/renewal processes and provide purchasing/asset information for grant development.
• Coordinate procurement activities with laboratory staff and DOH Procurement to meet needs.
• Develop and maintain procurement resources, materials, and training for staff.
• Lead continuous process improvement by identifying inefficiencies and coordinating implementation.
• Oversee equipment and asset tracking including purchases, service contracts, performance, and inventory.
• Develop SOPs and tracking tools to improve accuracy, consistency, and efficiency of operations.

Skills

Procurement coordination

Accounts payable

Contract administration

Data tracking

Process improvement

Administrative coordination

Vendor relations

Education

Bachelor's degree in business administration/public administration/accounting/finance/ops management

Tools

Microsoft Excel

Microsoft SharePoint

Microsoft Dynamics 365

Job description

Business Operations Analyst, Public Health Laboratories

This position offers a hybrid work arrangement, combining remote work with scheduled onsite work at our DOH facility in Shoreline, WA, approximately 1-2 days week.

This Non-Permanent Appointment has a duration of 6 months.

The Opportunity

As the Business Operations Analyst, you will manage and improve the business processes that keep Washington State Public Health Laboratories (PHL) operating efficiently. This position oversees laboratory invoicing and payment coordination, facilitates procurement and contract activities, maintains equipment and asset tracking processes, and provides operational information to support laboratory management. You will work closely with laboratory staff, management, vendors, and DOH procurement and accounting teams to resolve issues, maintain accurate records, and ensure purchasing and payment activities move forward. You will also identify opportunities to improve administrative workflows, lead continuous improvement projects, and develop practical tools and procedures that strengthen how PHL manages its business operations.

Key Responsibilities Include

• Manage the PHL invoicing process, including reviewing and organizing purchase orders, invoices, and proof-of-delivery documentation, coordinating payment processing, and resolving vendor payment issues.
• Coordinate with vendors, DOH Procurement, Accounting, and laboratory staff to obtain required documentation, address payment barriers, and maintain accurate vendor payment information.
• Facilitate contract and grant activities by guiding staff through contract initiation and renewal processes, maintaining tracking records, and providing purchasing and asset information to support grant development.
• Coordinate procurement activities between laboratory staff and DOH Procurement to meet laboratory supply and service needs.
• Develop and maintain procurement resources, instructional materials, and training to help laboratory staff navigate purchasing processes.
• Lead continuous process improvement efforts by identifying administrative inefficiencies, developing solutions, and coordinating implementation through the PHL Continuous Process Improvement forum.
• Oversee laboratory equipment and asset tracking activities, including monitoring purchases, costs, service contracts, equipment performance, and inventory records.
• Develop and maintain standard operating procedures, tracking tools, and administrative processes that improve the accuracy, consistency, and efficiency of PHL business operations.

Why You’ll Love This Role

This role offers the opportunity to make a meaningful impact behind the scenes of Washington’s public health laboratory system. You will work across different areas of laboratory operations, solve practical business challenges, and turn process improvement ideas into changes that make every day work more efficient. Your contributions help ensure laboratory staff have the equipment, supplies, contracts, and resources they need to deliver critical public health services to communities across Washington.

The Ideal Candidate

You are an organized, solutions-oriented professional who enjoys bringing structure to complex administrative processes and finding better ways to get work done. You are comfortable analyzing information, identifying discrepancies, resolving issues, and coordinating with people across different teams and organizations. You communicate clearly, manage competing priorities, and take initiative in improving processes while remaining responsive to the needs of the people who depend on your work. You value collaboration, approach different perspectives with respect, and understand how reliable business operations contribute to the larger public health mission.

Required Qualifications

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1:

Four years of experience in business operations, administrative analysis, procurement coordination, accounts payable, contract administration, asset management, or improving administrative processes such as identifying problems or inefficiencies in existing administrative workflows and developing practical solutions to make them more efficient, accurate, and consistent.

Option 2:

A bachelor's degree in business administration, public administration, accounting, finance, operations management, or a related field AND Two years of experience in business operations, administrative analysis, procurement coordination, accounts payable, contract administration, asset management, or improving administrative processes such as identifying problems or inefficiencies in existing administrative workflows and developing practical solutions to make them more efficient, accurate, and consistent.

And the following knowledge, skills, and experience:

• Experience managing administrative workflows that require accurate documentation, recordkeeping, deadline tracking, and issue resolution.
• Experience coordinating purchasing, invoicing, procurement, or contract-related activities with internal teams and external vendors.
• Proficient in Microsoft Excel for organizing, tracking, and analyzing operational or financial information.
• Experience maintaining electronic records, databases, or tracking systems and developing or documenting standard operating procedures.
• Skilled in analyzing administrative processes, identifying problems, and implementing improvements to increase efficiency and accuracy.
• Ability to review and analyze purchasing, invoice, or operational records to identify discrepancies, resolve issues, and support business decisions.

Preferred Qualifications

• Experience in project management including planning, coordinating, and tracking projects, including timelines, tasks, resources, and deliverables.
• Training or certification in Lean, Lean Six Sigma, or a related continuous improvement methodology.
• Experience preparing invoice documentation and coordinating payment processing, including purchase orders, invoices, and proof-of-delivery records.
• Experience troubleshooting vendor payment issues and coordinating with procurement or accounting teams.
• Experience maintaining contract, grant, procurement, or equipment tracking systems.
• Experience developing procurement guidance, instructional materials, or training for staff.
• Experience applying Lean or continuous improvement methods to administrative processes.
• Experience with Microsoft SharePoint, Microsoft Dynamics 365, or comparable business management systems.
• Experience supporting laboratory operations, scientific organizations, healthcare organizations, or other environments with specialized equipment and supply needs.

Employee Benefits

We want you to have the support and benefits you need to do your best work while building a career that fits your life. As a DOH employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance, with resources to support you now and help you plan for the future. Learn more about DOH benefits and what it’s like to work with us by visiting Work@Health.

The Public Health Laboratories

Where Science Protects Communities

At the Public Health Laboratories, every test matters. From hunting emerging pathogens to ensuring every newborn in the state gets life‑saving screenings, your work will drive disease detection, outbreak response