Business Operations Analyst or Sr. Analyst - Hybrid (Philadelphia)

Slalom; Philadelphia (Philadelphia County); Hybrid; USD 53,000 - 93,000; Full time

Job summary

A leading consulting firm is seeking a Business Operations Analyst or Sr. Analyst for a hybrid role in Philadelphia. The successful candidate will manage client accounts, enhance operational excellence, and collaborate with senior leaders to drive business success. Responsibilities include data management, financial monitoring, and facilitating account onboarding. Ideal candidates possess strong problem-solving and communication skills, with a background in business or related fields. Competitive compensation and benefits are offered.

Benefits

401(k) matching

Health coverage

Parental leave

Adoption assistance

Fertility assistance

Qualifications

• 2-4 years of professional work experience.
• Ownership of tasks, seeking feedback, and applying learnings.

Responsibilities

• Assist pursuit leads in maintaining sales and staffing data.
• Monitor engagement financials and partner with delivery teams.
• Analyze metrics in platforms like PowerBI and Salesforce.

Skills

Problem-Solving

Communication

Interpersonal Skills

Collaboration

Education

Bachelor's degree in business

Bachelor's degree in communications

Equivalent practical work experience

Tools

Salesforce

PowerBI

Job description

Business Operations Analyst or Sr. Analyst - Hybrid (Philadelphia)

Join to apply for the Business Operations Analyst or Sr. Analyst - Hybrid (Philadelphia) role at Slalom.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are NOT able to sponsor visas.

This role is Hybrid - Working from home and the Philadelphia office. Candidates must be located within a commutable distance to Philadelphia to be considered.

Who You’ll Work With

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together. At Slalom we are passionate about and dedicated to building a capable, diverse, and inclusive team. We celebrate authenticity in how we show up to work with our internal operations team and our stakeholders.

This role will support the PA Metro Market and will be based out of our Philadelphia office location. The role reports to the East Region Business Operations Lead and will collaborate closely with the market senior leaders to define, implement, and lead processes related to account operational excellence and market financial management. We bring efficiency to internal functions and enable our stakeholders to focus their time on solving our clients’ biggest problems.

What You’ll Do

The Business Operations Analyst or Sr. Analyst will be responsible for the end-to-end operations of individual client accounts and client group portfolios.

Responsibilities Include

• Assist pursuit leads in maintaining sales, opportunity, and staffing data in our systems (Salesforce).
• Facilitate deal review process and governance with senior leaders.
• Support monthly, quarterly, and annual account planning processes.
• Facilitate account onboarding for strategic accounts (background checks, client credentials, equipment, etc.).
• Monitor engagement financials and partner with delivery teams to mitigate risks.
• Analyze metrics in platforms like PowerBI and Salesforce, and develop insights for decision making.
• Influence others, including senior leaders, to adopt operational best practices.
• Provide regular assessments of business risks to the market Chief of Staff and General Manager.
• Act as a liaison to the Engagement Management Office and global services teams to troubleshoot issues and support lifecycle processes.
• Champion global initiatives and support business processes.

Location

• This is a hybrid role, working from our Philadelphia office a minimum of 2-3 days per week.

Required Qualifications

• Bachelor's degree in business, communications, or a related field, or equivalent practical work experience.
• 2-4 years of professional work experience.
• Strong problem-solving skills and ability to analyze complex issues.
• Effective communication skills across stakeholders.
• Strong interpersonal skills and collaborative mindset.
• Growth-oriented with willingness to learn and adapt.
• Ownership of tasks, seeking feedback, and applying learnings.

Preferred Qualifications

• Ability to synthesize complex information for business decisions.
• Experience in business operations, process improvement, or data analysis.
• Experience with Salesforce or similar CRM platforms.
• Exposure to consulting methodologies and data governance.
• Experience in professional services industry.

About Us

Slalom is a human-centered business and technology consulting company that delivers outcomes to bring value. We collaborate globally to enhance customer experiences, innovate, and create new products and services. We are trusted by leaders across industries to improve operations, drive growth, and create value. We believe in moving faster, dreaming bigger, and building better tomorrows together.

Compensation and Benefits

We invest in our team members' well-being with time off, holidays, parental leave, 401(k) matching, health coverage, adoption and fertility assistance, and more. The base salary range for an Analyst is $53,000 - $74,000, and for a Sr. Analyst $62,000 - $93,000, with potential bonuses. Actual compensation depends on skills, experience, and location.

EEO and Accommodations

Slalom is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants and provide accommodations during the hiring process. Please inform us if you require assistance.