Business Operations Analyst - Hybrid (Boston or Hartford)

Slalom; Hartford (CT); Hybrid; USD 53,000 - 74,000; Full time

Job summary

Slalom, a leading consulting firm, is looking for a Business Operations Analyst in Hartford to manage client operations and support market financial management. This hybrid position involves working closely with senior leaders to enhance operational excellence and leverage insights for decision-making.

Benefits

401(k) with match

Paid holidays

Health, dental, and vision coverage

Parental leave

$350 wellbeing reimbursement

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2-4+ years of professional work experience.
• Strong problem-solving abilities and communication skills.

Responsibilities

• Assist with sales, opportunity, and staffing data.
• Facilitate account onboarding and deal review processes.
• Monitor engagement financials and provide insights.

Skills

Problem-solving

Communication

Relationship-building

Analytical skills

Education

Bachelor's degree in business, communications or related field

Tools

Salesforce

PowerBI

Job description

Business Operations Analyst - Hybrid (Boston or Hartford)

Join to apply for the Business Operations Analyst - Hybrid (Boston or Hartford) role at Slalom

Business Operations Analyst - Hybrid (Boston or Hartford)

Join to apply for the Business Operations Analyst - Hybrid (Boston or Hartford) role at Slalom

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We are interested in every qualified candidate who is eligible to work in the United States. However, we are NOT able to sponsor visas.

This role is Hybrid - Working from home and the Boston or Hartford offices. Candidates must be located within a commutable distance to either our Boston or Hartford location to be considered. Please expect to work from either office at least 2-3 days a week.

Who You’ll Work With

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

At Slalom we are passionate about and dedicated to building a capable, diverse, and inclusive team.

We celebrate authenticity in how we show up to work with our internal operations team and our stakeholders.

The Business Operations Analyst will support the New England Market. The role reports to the New England Business Operations Manager and will collaborate closely with the market senior leaders to define, implement, and lead processes related to account operational excellence and market financial management. We bring efficiency to internal functions and enable our stakeholders to focus their time on solving our clients’ biggest problems.

What You’ll Do

The Business Operations Analyst will be responsible for the end-to-end operations of individual client accounts and client group portfolios.

Responsibilities Include

• Assist pursuit leads in maintaining sales, opportunity, and staffing data in our systems (Salesforce).
• Facilitate deal review process and governance with senior leaders.
• Support monthly, quarterly, and annual account planning processes.
• Facilitate account onboarding for strategic accounts (background checks, client credentials, equipment, etc.)
• Monitor engagement financials and partner with delivery teams to mitigate risks.
• Analyze metrics in a variety of platforms, including PowerBI and Salesforce, and develop robust and meaningful insights for account, industry, and market leader decision making.
• Influence others, including senior leaders, to adopt our operational excellence best practices.
• Provide regular assessment of business risk / areas to watch to market senior leaders and General Manager.
• Act as a liaison to the Engagement Management Office and other global services teams to troubleshoot issues and support the opportunity and engagement lifecycles.
• Champion global initiatives and provide process support for the business.
  
  

Location:

• This is a hybrid role, working from our Boston or Hartford office at least 2-3 days per week.
  
  

Required Qualifications

• Bachelor's degree in business, communications or a related field. Equivalent practical work experience can substitute for a specific degree.
• 2-4+ years professional work experience
• Strong problem-solving skills with the ability to break down complex issues into manageable parts.
• Effective written, verbal, and visual communication skills, with the ability to convey insights across various stakeholders, turning information into intelligence.
• Strong interpersonal skills, with the ability to build relationships and collaborate within and across teams.
• Growth-oriented mindset with the willingness to learn, develop expertise, and adapt to evolving business needs.
• Ability to take ownership of tasks, seek feedback, and apply learnings to improve performance. Take pride in the work that you and our team drives.
  
  

Preferred Qualifications

• Ability to synthesize complex information to inform business decisions
• Experience in business operations, process improvement, data analysis, or related functions
• Experience with Salesforce or other CRM platforms
• Exposure to consulting methodologies, operational analytics, or data governance principles
• Professional services industry experience
  
  

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 53 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range for an Analyst in Boston is $58,000 - $81,000. In Hartford, the base salary range for an Analyst is $53,000 - $74,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Business Consulting and Services

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