Business Operations Analyst

Red Cat Holdings; Salt Lake City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Red Cat Holdings, Salt Lake City, UT, is seeking a Business Operations Specialist to support sales operations and data integrity. The role focuses on CRM processes, cross-functional collaboration, and order management to improve forecasting and efficiency.

Ideal candidates will have experience with Salesforce/Microsoft Dynamics, strong analytical skills, and the ability to handle RFQs and quotes. Some travel may be required, with an emphasis on accuracy and process improvement.

Qualifications

• Associate degree with relevant experience.

Responsibilities

• Execute on implemented Sales Operations processes.
• Collaborate with cross-functional teams to drive sales initiatives and process improvements.
• Monitor CRM data for multiple Business Development partners.
• Contribute to the development and enhancement of forecasting and orders review process.
• Assist in resolving sales operations issues and inquiries.
• Play a key role in ensuring the accuracy and efficiency of CRM data.
• Assist in responding to all RFQs and send quotes directly to customers as needed.
• Develop and maintain Sales Orders in SAP.
• Assist in the processing of reseller agreements, NDAs, and compliance forms.

Skills

Analytical skills

Communication

Interpersonal skills

Problem solving

Education

Associate degree

Bachelor’s degree in business administration/operations management

Tools

Salesforce

Microsoft Dynamics

MS Excel

Job description

Job Details

Job Location: Red Cat Corporate - Salt Lake City, UT 84115Red Cat Holdings, Inc. is a leading provider of innovative solutions for the drone industry. The company is focused on designing and delivering advanced Unmanned Aircraft Systems (UAS) and related technologies for a variety of applications, including defense, security, and commercial uses. Through its subsidiaries, Red Cat Holdings offers a range of products and services, from cutting-edge drone hardware and software to comprehensive data analysis and management tools. With a commitment to quality and innovation, Red Cat Holdings aims to enhance the capabilities and performance of drone operations worldwide.

The Business Operations Specialist will report directly to the Manager of Business Operations. The ideal candidate will be a collaborative, forward thinker who is proactive and passionate about Operational process improvement.

Expected Start Date: September 2024

Responsibilities

• Execute on implemented Sales Operations processes
• Collaborate with cross-functional teams to drive sales initiatives and process improvements
• Monitor CRM data for multiple Business Development partners
• Contribute to the development and enhancement of forecasting and orders review process
• Assist in resolving sales operations issues and inquiries.
• Play a key role in ensuring the accuracy and efficiency of CRM data
• Assist in responding to all RFQs and send quotes directly to customers as needed
• Develop and maintain Sales Orders in SAP
• Assist in the processing of reseller agreements, NDAs, and compliance forms

Other duties as assigned

Additional Desired Attributes and Skills

• Proficiency in CRM software and sales technology tools, specifically Salesforce and Microsoft Dynamics
• Direct Government contracting experience

Physical Requirements

• Ability to sit for extended periods while working on a computer and attending virtual or in-person meetings.
• Frequent use of hands for typing, handling documents, and operating computer equipment.
• Good vision and hearing for effective communication, data analysis, and reviewing documents.
• Ability to lift and carry materials weighing up to 15 pounds.
• Ability to move around office areas, including bending, stooping, and reaching.
• Capability to handle high levels of stress and maintain focus during complex operational tasks and interactions with various teams.
• Ability to travel occasionally (up to 10%), which may involve extended periods of standing, walking, and carrying luggage.

Background Check

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal and state law.

EEO and ITAR/EAR Work Authorization Disclosure

Red Cat Holdings provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position requires direct or indirect access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Successful candidates for positions subject to ITAR/EAR restrictions must provide proof of U.S. Citizenship or Permanent Residence and must not require sponsorship for export-restricted work authorization.

E-Verify

The company participate in E-Verify to ensure eligibility for employment and compliance with Right to Work rules.

QualificationsRequirements

• Associate degree with relevant experience. Bachelor’s degree in business administration, operations management, or a related field is a plus.
• 2+ years of experience in a similar role, executing on tactical tasks daily
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Proven expertise in Excel with ability to analyze and manipulate data
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Detail-oriented with a focus on accuracy and efficiency
• Some travel required (up to 10%)