Business Operations Analyst

CSpring; Indianapolis (IN); On-site; USD 75,000 - 105,000; Full time

Job summary

CSpring, a data-focused consulting firm in Indianapolis, Indiana, seeks professionals who thrive at the intersection of data, technology, and business strategy. You will drive data mapping, governance, and quality across client projects, collaborating with teams to connect office operations to strategic planning and KPI tracking.

The role emphasizes analytical thinking, financial literacy, and strong communication to deliver measurable results for public and private sector clients.

Qualifications

• 3–5+ years in business operations and/or data analytics.
• Strong analytical, conceptual, and problem-solving abilities.
• Financial literacy with budgets and cost drivers.
• Excellent written and oral communication skills.
• Experience using data visualization tools.

Responsibilities

• Lead end-to-end data mapping across sources and reporting layers.
• Document definitions, transformation logic, and data lineage.
• Identify workflow issues and propose solutions.
• Implement data quality rules and monitor remediation.
• Maintain metadata and glossary entries in the data catalog.
• Create SOPs for change control and data-mapping lifecycle.
• Assist in training materials and deliver trainings.
• Track expenditures and support planning within budget.

Skills

Business operations

Data analytics

Data mapping

Documentation

Communication

Education

Bachelor's degree in business or equivalent

Job description

Description

At CSpring, we believe in the power of data to drive decisions and real-world impact. We’re a purpose-driven consulting firm specializing in data strategy, data engineering, and data analytics. Our clients span the public and private sectors, and our work helps them solve complex problems, gain insights, and achieve measurable results.

We're seeking talented professionals who are collaborative, curious, and committed to making a difference that thrive at the intersection of data, technology, and business strategy. Whether you're passionate about transforming public programs, enabling executive decision-making, or modernizing legacy systems, you'll find meaningful work and purpose here.

Why You’ll Love Working Here

• Purposeful Projects – Improve systems that serve real people by delivering smarter data, streamlined processes, and strategic insight.
• People-First Culture – We’re as committed to your growth as we are to delivering high-impact solutions. You’ll find support, autonomy, and community here.
• Strategic, Hands-On Work – From data architecture and documentation to client workshops and solution delivery, you’ll influence every step of the process.
• Collaborative Trust – Our clients rely on us to listen carefully, deliver consistently, and guide wisely. We partner with integrity, curiosity, and heart.

What You’ll Do

You’ll develop and carry out business operations best practices for the office, contribute to strategies that improve team efficiency, support quality assurance for data products, and help connect the office's work to agency strategic planning and KPI tracking:

• Lead end-to-end data mapping across assigned data sources and reporting layers.
• Document business definitions, transformation logic, and data lineage, and coordinate with data owners and stewards to resolve conflicts in definitions.
• Identify workflow issues and propose appropriate solutions.
• Implement data quality rules, track exceptions, and monitor remediation activities to support the quality of data products.
• Maintain metadata and glossary entries in the data catalog.
• Develop standard operating procedures for change control and the data-mapping lifecycle, and produce status reports and governance scorecards.
• Assist with the creation of training materials and provide training to individuals on those materials.
• Track and audit purchase order expenditures to identify variances and support operational planning.
• Review and audit financial data as needed to ensure accuracy, inform workflow recommendations, and maintain alignment with budgetary constraints.
• Advise on relationship management between the office and other divisions, and support other projects as needed.

Requirements

• A bachelor's degree from an accredited university in business or management, or equivalent experience.
• 3–5+ years of directly applicable experience in business operations and/or data analytics.
• Exceptional analytical, conceptual, and problem-solving abilities.
• Solid foundational financial literacy, including the ability to understand budgets, cost drivers, and basic financial reports, and to incorporate financial considerations into operation planning and workflow recommendations.
• Exceptional communication skills, both oral and written.
• Demonstrated experience with using data visualization tools to create compelling visualizations.
• Broad knowledge of business operations best practices and standards.
• Ability to work in a team environment with multiple and fluid demands.
• Ability to maintain effective and professional working relationships with internal and external customers.
• Sound decision-making: the ability to identify the root cause of issues and resolve them in a timely way, and to take critical feedback in stride.

Bonus Experience

• Experience with data lineage tools and methods.
• A working understanding of the data analysis life cycle and its application in a business setting.

Come Build With Us

At CSpring, we unlock the potential of people and data. If you're ready to lead meaningful projects, collaborate with passionate teams, and grow your career in a people-first consulting environment—