Business Operations Administrator - Ultrasound

FUJIFILM Holdings America Corporation; Shelton (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in healthcare technology is seeking a Business Operations Administrator to provide administrative support for sales and service processes. You will manage order processing, coordinate operations, and liaise with various departments. Ideal candidates possess a Bachelor's degree and strong organizational skills. Join us to contribute to innovative healthcare solutions in a dynamic and supportive environment.

Qualifications

• Two to three years of administrative or sales support experience preferred.
• Proficient in Microsoft Office Suite and CRM software.
• Strong ability to manage multiple projects simultaneously.

Responsibilities

• Process and book orders in Salesforce and SAP.
• Coordinate order release and maintain customer information.
• Assist customers with order-related inquiries.

Skills

Organizational skills

Verbal communication

Written communication

Conflict resolution

Teamwork

Detail-oriented

Education

Bachelor's degree or equivalent business

Tools

Salesforce

SAP

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Position Overview

The Business Operations Administrator - US provides administrative support related to sales and service processes (order processing, change orders, return authorizations, Sales Force/Sales Force Service) including revenue processes (shipment, deliveries) and support on monitoring the order completion and inventory as directed.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and responsibilities

• Responsibilities include conducting, communicating, and documenting the following:
  • Order Acceptance and Booking: receive and review signed quotes submitted by the Account Executive and submit for Company Management signature and approval; once approved, promote/book orders in Salesforce and SAP.
  • Order Processing: Initiate product configuration; Confirm financing, taxable status, bill to/ship to addresses and contact information; Coordinate order release based on information provided by Sales, Service and Operations.
  • SAP Account Maintenance – work with the Data team to consolidate duplicate accounts, update customer information, taxable status.
  • Communicate and work with other departments and external suppliers as needed to facilitate the processes for sales and service orders in timely fashion.
  • Works with other departments to move and escalate issues and find resolutions in business operation processes.
  • Assist customers with basic requests such as copies of agreements.
  • Takes on special projects, additional tasks and responsibilities as needed, which includes covering for team members’ absence.
  • Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance and other related divisions to support successful ultrasound business.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
  • Performs other duties as directed.

Qualifications

• Bachelor’s degree or equivalent business
• Two (2) to three (3) years of administrative or sales support work experience, ideally in a Site Planning, Construction, or Project Management environment; preferred.
• Must be detail oriented with strong organizational skills.
• Proficient with Microsoft Outlook, Excel, and Word.
• Experience with SAP and Salesforce, or other CRM software, preferred.
• Requires excellent written and verbal communication skills.
• Strong ability to communicate with individuals from diverse backgrounds.
• Strong ability to resolve a conflict or issue quickly and and completely.
• Strong ability to manage and execute multiple projects at the same time.
• Strong ability to work with staff to encourage maximum teamwork and customer service.

Physical requirements

The physcial demands described here are representative of thse that must be met by an employee to successfully perform the essential functions of this job:

• Usual office working conditions.
• Frequently required to sit, talk, or hear.
• Frequently use fingers to type and do other fine motor tasks.
• Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

Additional needs/requirements

• Ability to travel anywhere in the U.S.
• Valid driver’s license with a safe driving record.

Travel

• Occasional (up to 10%) travel may be required based on business need.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail] or [phone]).