Business Operations Administrator

tucsonaz; Tucson (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

City of Tucson seeks a Business Operations Administrator to ensure efficient department operations within the Planning and Development Services. The role coordinates financial processes, systems, technology solutions, customer service initiatives, and cross-department workflows to align with organizational goals and drive continuous service improvements.

The position interfaces with leadership and divisions to assess and improve business processes, track performance metrics, manage IT functions,

Responsibilities

• Administers daily operations aligning financial and operational practices with organizational goals.
• Supports Tucson Development Center operations, optimizing processes, workflows, customer service, records management, technology, and public communications to improve efficiency.

Job description

Position Specific Summary

The Business Operations Administrator in the City of Tucson's Department of Planning and Development Services ensures the efficient execution of department operations. The role coordinates financial processes, operational systems, technology solutions, customer service initiatives, and cross-departmental workflows to ensure alignment with organizational goals and continuous improvement of department services.

Duties and Responsibilities

• Administers the daily operations of Planning and Development Services, aligning financial and operational practices with organizational goals.
• Supports Tucson Development Center operations, optimizing business processes, cross-departmental workflows, customer service, records management, technology solutions and public communications to improve efficiency and service delivery.
• Partners with department leadership and divisions to assess and improve business processes, identify opportunities for greater efficiency and consistency, and develop strategic approaches to workflows, technology, resource allocation, and service delivery that support the department's evolving operational needs.
• Coordinates the collection and compilation of department-wide performance metrics and customer feedback from supervisors and divisions to inform leadership on overall departmental performance and identify opportunities for operational improvement.
• Provides oversight and direction for the department's information technology functions and staff, ensuring technology resources, systems, applications, and support services are aligned with departmental business needs, operational priorities, and service delivery goals.
• Leads efforts to strengthen department-wide customer service and public information practices, developing consistent communication strategies, improving access to information, and identifying opportunities to enhance the customer experience across service channels.
• Reviews reports and tracks monthly budget forecasts. Reviews budget with divisional staff to ensure division-wide understanding regarding budget expenditures and improving efficiencies. Participates in procurement processes by evaluating services, products, and operational needs to recommending solutions that support cost-effective operations.
• Serves as liaison with centralized City departments including Business Services, Human Resources, Procurement, Information Technology (IT), Public Safety Communications/311, Risk Management, and Facilities Management.
• Maintains department-wide consistency and compliance in recruiting, onboarding, and personnel processes and aligns departmental operations with citywide administrative policies.
• Manages assigned professional staff, including reviewing timecards, managing schedules, completing performance evaluations, facilitating access to resources and training, and organizing and coordinating departmental projects. Conducts quality assurance reviews of operational records, reports, and documentation for clarity, accuracy, and consistency, and assists staff with complex or escalated operational issues to ensure effective service delivery and resolution.
• Performs other related duties as assigned.
• All duties and responsi

The City of Tucson does not provide VISA sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.