Business Office Service Coordinator

BayMark Health Services, Inc.; Lewisville (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits (medical, dENT,

Job summary

BayMark Health Services, a leading substance abuse treatment provider, seeks a Business Office Services Coordinator responsible for auditing patient accounts, ensuring compliance with policies and regulatory standards, and training clinic staff nationwide. The role emphasizes accurate billing, coordination with internal teams, and delivering excellent customer service to patients and insurers.

Ideal candidates will have at least three years in patient financial services, strong Excel skills, and

Qualifications

• Minimum three years of experience in patient financial services, billing and collections or related healthcare access roles.
• Associate degree plus two years of healthcare experience acceptable.
• Experience with Revenue Cycle Management/Practice Management systems.
• Excellent computer skills including Excel.
• Strong communication skills and ability to handle confidential information.

Responsibilities

• Audit patient accounts per policies and ensure regulatory compliance.
• Identify trends in claim denials and remediate quickly.
• Oversee daily reconciliation, deposits, and monthly record keeping.
• Train clinic staff on scheduling, admissions, authorizations, and data entry.
• Provide customer service to internal and external contacts (patients, insurers, providers).
• Prepare financial statistics for budget and reporting.

Skills

Excel

Verbal and written communication

Attention to detail

Time management

Compliance

Education

Associate's degree in healthcare-related field

Tools

Revenue Cycle Management Systems

Job description

Description

Full Time - Business Office Services Coordinator
BayMark Health Services is looking for a Business Office Services Coordinator to be responsible for the audit of patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies for the OBOT and Residential Treatment Center entities. They will ensure all internal policies and processes are being followed at the clinic. Additionally, they will ensure clinics are using standardized forms. Finally, they will provide hands on training at each clinic to include scheduling, admissions, authorizations, referrals, entering data into the system, changing payer
Essential Job Functions

• Identifies trends that may result in insurance claim rejections/denials and remedy expediently.
• Audits Daily Reconciliation Reporting, Deposits and record keeping monthly.
• Performs those duties necessary to ensure all accounts are processed accurately and efficiently.
• Oversees the adjustment/discharge balance process for all clinics.
• Monitors adjustment request, justifications and identify billing trends.
• Monitors self-pay patient account, balances and billing.
• Serves as a liaison for the RDO/RVP and NSC.
• Addresses special financial circumstances related to billing, self-pay discounts, discretionary discounts, and creative financial problem solving.
• Provides exceptional customer service for internal contacts such as but not limited to staff, physicians, and management throughout the organization.
• Delivers superb customer services for external contacts include but not limited to patients, families, insurance companies, governmental agencies, collection agencies, and other third parties.
• Provides training and compliance review to multiple medical clinics located throughout the country.
• Compiles financial statistics for budgetary and reporting purposes weekly.
• Maintains a regular and present in office schedule adhering to company polices at all times.
• Monitors collection actions and assist fiscal clerks in establishing payment arrangements accurately and in accordance with FA107.
• Attends all weekly PD calls for Maryland (TBD).
• Attends all weekly system calls, VO Calls, and monthly billing calls (TBD).
• Attends monthly Clerk Conference Calls (Mandatory).
• Attends Weekly Calls with the Manager of Business Office Services (Mandatory).
• Assists in facilitating annual onsite refresher training (Mandatory).
• Assists with departmental coverage as requested (Optional).
• Other duties, as assigned.

Minimum Qualifications

• Minimum three years’ experience working in patient financial services, clinical service access, physician office or billing and collections.
• Or, an Associate's degree in a healthcare related field and a minimum two years of experience working in healthcare.
• Previous experience with Revenue Cycle Management Systems/Practice Management Systems.
• Excellent computer skills including Excel.
• Behavioral health or substance abuse experience helpful.
• Strong verbal and written communication skills.
• Compliance with accepted professional standards and practices.
• Ability to handles and maintain composure in stressful situations.
• Satisfactory references from employers and/or professional peers.
• Exercise good judgment and decision making skills.
• Strong interpersonal skills with a service-oriented mindset.
• Accuracy and attention to detail and follow-through.
• Demonstrates discretion in handling confidential and sensitive information.
• Strong time management skills.
• Satisfactory criminal background check.
• Satisfactory drug screen.

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

BayMark Health Services, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.