Business Office Representative, Rehab, FT, Days

Prisma Health; Lexington (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Prisma Health in Richland (Richland Hospital) seeks an experienced administrative support specialist for Rehabilitative Services Ortho Admin. You will handle admissions, scheduling, billing, and patient communications with a focus on accuracy and patient satisfaction.

Day shift in a hospital setting requires proficiency with basic computer tools, medical terminology, and attentive service. Join a team dedicated to compassionate, efficient care delivery.

Qualifications

• High School Diploma or equivalent is required.
• Two years in admissions, billing, collections, insurance and/or customer service is expected.
• Basic computer and office equipment skills are essential for daily tasks.

Responsibilities

• Provides direct customer service and clerical support for the department.
• Verifies benefits, educates patients on coverage, and discusses financial responsibility.
• Answers phones, greets patients, and manages scheduling and referrals.
• Prepares invoices, processes payments, and handles basic billing questions.
• Maintains office organization and trains staff on guidelines.

Skills

Basic computer skills

Office equipment

Word processing

Spreadsheets

Database

Data entry

Mathematical skills

Registration and scheduling

Medical terminology (preferred)

Education

High School Diploma or equivalent

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
• Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follow-ups with non-respondent patients for request to schedule initial visit.
• Verifies patient benefits. Educates patients on benefits and insurance coverage for provided services. Calculates cost estimates. Ensures patients are aware of financial responsibility to increase patient satisfaction.
• Confirms authorization for services from payor. Maintain authorization throughout plan of care. Edit patient claims to ensure clean submission for payment. Collect payments upon delivery of care and following completion of care (via phone). Answer billing related questions. Post payments. Discuss payment options and programs available to patient.
• Responds to referrals for therapy from providers appropriately triaging based on urgency. Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab). Documents authorization and attach to all appointments.
• Orders supplies and submits necessary invoices for payment. Maintains office cleanliness including submitting work orders. Submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sorts and addresses incoming mail. Maintains cash box. Trains other staff on office guidelines and procedures.
• Answers phone and responds to patient voicemails. Answers general questions regarding therapy and treatments. Greets incoming patients.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent or post high school education
• Experience - Two (2) years admissions, billing, collections, insurance and/or customer service

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Basic computer skills
• Knowledge of office equipment (fax/copier)
• Word Processing
• Spreadsheets
• Database
• Data Entry
• Mathematical Skills
• Registration and scheduling experience- Preferred
• Familiarity with medical terminology- Preferred

Work Shift

Day (United States of America)

Location

Richland

Facility

Richland Hospital

Department

Rehabilitative Services Ortho Admin

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.