Business Office Rep, Outpatient Rehab, FT, Days

Prisma Health; Lexington (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading healthcare provider in South Carolina as a vital support role in the Physical Therapy department. This position involves coordinating patient schedules, verifying benefits, and providing customer service. Ideal candidates will have a high school diploma and at least two years of relevant experience. Embrace the opportunity to make a difference in healthcare by supporting our team in delivering compassionate care.

Qualifications

• At least two years of experience in admissions, billing, collections, insurance, or customer service.

Responsibilities

• Coordinate schedules for procedures and specialties with rehab.
• Verify patient benefits and educate patients on insurance coverage.
• Respond to therapy referrals and document authorizations.

Skills

Basic computer skills

Mathematical skills

Education

High School Diploma

Tools

Word processing

Spreadsheets

Databases

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Performs various duties to support business operations, providing customer service and clerical/administrative support for the department.

Essential Functions

1. Adhere to Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
2. Coordinate schedules for procedures and specialties with rehab to optimize patient care and therapist productivity. Follow up with patients for scheduling.
3. Verify patient benefits, educate patients on insurance coverage, calculate cost estimates, and communicate financial responsibilities to improve satisfaction.
4. Confirm and maintain authorizations from payors, ensure clean claim submissions, process payments, and handle billing inquiries.
5. Respond to therapy referrals, triage based on urgency, and document authorizations.
6. Order supplies, maintain office equipment, submit invoices, manage mail, and train staff on office procedures.
7. Answer phones, respond to voicemails, provide information on therapy and treatments, and greet patients.
8. Perform other duties as assigned.

Supervisory/Management Responsibilities

This is a non-management position reporting to a supervisor, manager, director, or executive.

Minimum Requirements

1. High School Diploma or equivalent, or post-high school education.
2. At least two years of experience in admissions, billing, collections, insurance, or customer service.

In Lieu Of

NA

Required Certifications, Registrations, Licenses

NA

Knowledge, Skills, and Abilities

• Basic computer skills
• Knowledge of office equipment (fax, copier)
• Proficiency in word processing, spreadsheets, databases, and data entry
• Mathematical skills
• Experience with registration and scheduling (preferred)
• Familiarity with medical terminology (preferred)

Work Shift

Location: 104 Saluda Pointe Dr Lexington

Facility

1510 Richland Hospital

Department

15437370 Physical Therapy

Share your talent with us! Our vision is to transform healthcare for the communities we serve. Join Prisma Health and be part of this transformation.