Business Office Manger

Eduro Healthcare LLC; Pleasanton (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Eduro Healthcare LLC is seeking a Business Office Manager to lead billing, AR and collections in our Texas facility. You will collaborate with administration to improve cash flow, reduce bad debt, and ensure accurate revenue capture using PCC.

Strong communication and team leadership are essential to deliver high-quality resident services. This role requires recent SNF billing experience, attention to detail, and the ability to work with cross-functional teams to maintain regulatory compliance

Qualifications

• 2+ years of experience managing billing, AR, and collections in SNF settings.
• Excellent communication and customer-service skills.
• Experience supervising other staff in the facility.

Responsibilities

• Oversee accounts receivable processes and ensure timely cash collections.
• Attend weekly AR aging reviews with Administrator and AR Director.
• Ensure Month End duties are completed accurately for revenue recognition.
• Verify PCC data accuracy for all AR areas and coordinate changes as needed.
• Maintain strong compliance with policies and regulatory requirements.

Skills

Billing & AR management

Customer service

Communication

Team supervision

PCC experience

Tools

PCC (Pointe Click Care)

Job description

Job Title: Business Office Manager

Department: Administration

Reports to: Administrator

SUMMARY: The primary purpose of the position is to ensure the highest quality of resident care available, support staff and establish a positive reputation in the community while delivering on the Eduro HealthCare Values of wellness, compassion, customer experience and company results. This position is responsible for managing billing and collections and ensuring financial success of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Adherence to Policies

• Must show courtesy and respect to other employees, residents, family members, visitors, government agencies, the general public, etc.
• Abide by Eduro HealthCare’s drug and alcohol policy.
• Maintain good personal hygiene and dress and groom appropriately.
• Report on time as scheduled and follow all company policies and procedures.
• Attend staff meetings and in-service sessions.
• Become thoroughly familiar with emergency procedures.
• Must be able to perform duties in a timely fashion, and within the prescribed sequences and schedules.
• Must be cooperative with other departments and be courteous and respectful in dealing with them at all times.
• Participate in and respond professionally to surveys (inspections) conducted by government agencies.

Business Office Manager Duties include

• Responsible for knowledge of and following the AR policies and procedures used by Eduro-operated facilities.
• Constantly work with the appropriate designees at their facilities to ensure all processes, meetings, functions, and follow thru is being performed timely, efficiently, ethically and always looking for areas of improvement.
• Attend a weekly AR aging review meeting with Administrator and AR Dir to minimize the bad debt and maximize the cash collections as well as redefine processes that may need improvement.
• Perform all Month End duties to ensure revenue is booked and billed correctly.
• Make sure PCC (Pointe Click Care) is capturing the correct information for every area of accounts receivable. Work with Dir of AR if changes need to be made.
• Maintain a 100% plus monthly cash collections, below 40 DSO, below 15% AR balances greater than 90 days, below 1% of bad debt on the aging accounts outstanding, and any other metric set by the finance team at Eduro.
• Performs other duties as assigned.

Patient Care

• Be personally involved with all aspects of resident care to the extent necessary to assess its quality.
• Respect all resident rights, including the confidentiality of resident care information.
• Report immediately to the proper legal authorities if you have reason to believe a resident has been physically, emotionally, or sexually abused, or been a victim of theft of their personal property.
• Create and maintain an atmosphere of warmth, cheerfulness, enthusiasm, and love, giving the resident the quality of service you would want to receive personally. Reflect the four core values of Eduro HealthCare.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• At least 2+ years of experience managing billing, AR, and collections processes in a SNF setting is preferred
• Excellent communication and customer-service skills
• Experience managing other staff in the facility such as the Assistant Business Office Manager
• Highly organized and detail-oriented
• PCC experience preferred

Language Skills

• Must be able to read, write, speak, and understand English sufficiently to perform required duties.
• Must be able to follow verbal and written instructions in English.
• Bi-lingual skills welcome

Certificates, Licenses, Registrations

• Completion of orientation required by company policy.
• Health screening and TB test (if required) within two weeks of employment.
• Mandatory drug test upon hire.
• Must be free of criminal activity proven by a criminal background check.
• Become familiar with and comply to all local, state, and federal regulations relating to the job.
• Show within three (3) days of hire satisfactory evidence of identity and eligibility for employment.

Physical Demands

• Must be able to rapidly assist in the evacuation of all residents from the building in case of emergency.

Work Environment

• May be asked to work beyond normal working hours and must have flexibility and willingness to work holidays, etc.
• Must work in an office and other areas of the facility as needed.
• May be exposed to illness, diseases, and other health conditions present in the facility.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Eduro Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Eduro firmly supports the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status or any other protected category pursuant to applicable federal, state or local law.