Business Office Manager - Full Time

Cascadia Senior Living; Bainbridge Island (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Life insurance

Employee assistance program

Bereavement leave

Holiday pay

Job summary

Cascadia Senior Living seeks a Business Office Manager to lead administrative functions, manage resident billing, HR processes, and vendor coordination in a warm community setting on Bainbridge Island.

You will handle financial data, payroll coordination, paperwork, and ensure timely invoicing and collections while delivering excellent service to residents and families.

Qualifications

• AS degree or equivalent experience.
• Basic computer knowledge and ability with an aptitude to learn company applications.
• Good organizational and communication skills.
• Works efficiently and effectively with little to no supervision.
• Excellent customer service & hospitality skills.
• Ability to read, write, speak and understand English.
• Knowledge of Administrative Codes for assisted living a plus.
• Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
• Ability to creatively problem-solve in both resident care and employee management.
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.

Responsibilities

• Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
• Answers phones, greets visitors, and coordinates vendors as necessary.
• Keeps regular office hours.
• Responds to families and staff members with compassion and understanding.
• Accumulates and maintains accurate reports and statistics.
• Inputs resident financial data into the billing system and maintains accurate records.
• Assists with new resident paperwork as needed.
• Responsible for private pay collections.
• Responsible for timely collection of all accounts receivable. Follows up directly with slow payers and initiates collection actions.
• Serves as community representative for HR-related programs & processes.
• Provides timely communication to payroll on all new hires, terminations, and changes to existing employees.
• Ensures payroll information is accurate and completed per company guidelines.
• Maintains accurate employee and resident records.
• Orders supplies.
• Accurately codes, verifies goods and services rendered. Ensures all invoices are properly approved and remitted to home office for timely processing.

Skills

AS degree or equivalent experience

Basic computer knowledge

Organizational skills

Communication skills

Customer service

English proficiency

Administrative codes knowledge

Flexible schedule

Problem-solving

Professional appearance/ environment

Education

AS degree or equivalent experience

Job description

Business Office Manager

The Business Office Manager helps create a joyful and vibrant community by welcoming people (residents, families, employees & visitors) into the community and efficiently directing the overall administrative functions of the community.

Position Summary

The Business Office Manager helps create a joyful and vibrant community by welcoming people (residents, families, employees & visitors) into the community and efficiently directing the overall administrative functions of the community.

Essential Job Functions

• Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
• Answers phones, greets visitors, and coordinates vendors as necessary.
• Keeps regular office hours.
• Responds to families and staff members with compassion and understanding.
• Accumulates and maintains accurate reports and statistics.
• Inputs resident financial information within the billing system and maintains accurate and complete financial data for each of the residents, both in the computer system and a hard copy in resident files.
• Assists with new resident paperwork as needed
• Responsible for private pay collections.
• Responsible for the timely collection of all accounts receivable. Follows up directly with slow payers and initiates collection actions. Assists in collection of unpaid rents.
• Serves as community representative for HR-related programs & processes (open enrollment, new hire onboarding & benefit enrollment, recruitment, licenses & credential tracking).
• Provides excellent and timely communication to payroll on all new hires, terminations, and changes to existing employees.
• Ensures payroll information is accurate and completed per company guidelines.
• Maintains accurate employee and resident records.
• Orders supplies.
• Accurately codes, verifies goods and services rendered. Ensures all invoices are properly approved and remitted to home office for timely processing.

Experience, Qualifications & Skills

• AS degree or equivalent experience.
• Maintains current Food Handlers card.
• Basic bookkeeping course or prior long term care bookkeeping experience is strongly recommended.
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
• Good organizational and communication skills.
• Works efficiently and effectively with little to no supervision.
• Excellent customer service & hospitality skills. Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
• Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly.
• Ability to read, write, speak and understand English.
• Pass a Criminal Background & fingerprint check
• Knowledge of Administrative Codes for assisted living a plus.
• Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
• Ability to creatively problem-solve in both resident care and employee management
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.
• Meets all mandatory health requirements by State regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and or move up to 20 pounds.

What We Offer

• Competitive Compensation Program - Actual pay rate will be calculated based on relevant years of experience and education/certification requirements.
• Health Care
  • Medical, Dental and Vision plans
  • Savings and Spending accounts to set money aside tax-free for health care and dependent care expenses. HSA account includes employer contribution.
• Extra Benefits
  • Sick time accrues at 0.025 hours for every hour worked, available for use after 90-days
  • Paid time off 0.0329 hours PTO accrued for every hour worked, available for use after 90-days
  • Floating Holiday: 0.04 hours accrued for every hour worked, up to 56 hours annually to be taken on the days most important to you, eligible upon hire
  • Time worked on the following holidays is paid at 1.5 times your normal hourly pay: New Year's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day and Christmas
  • Up to 3 days Bereavement Leave
  • Employer Paid Life Insurance
  • Traditional and Roth 401(k) after 12 months and 1000 hours worked, semi-annual enrollment, with annual employer discretionary contribution
  • Employee Assistance Program
  • Cascadia Assistance Fund to provide financial help with hardships or continuing education