Business Office Manager (BOM)

Maple Grove Wellness & Rehabilitation; Fenton (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Maple Grove Wellness & Rehabilitation in Fenton, MO is seeking a Business Office Manager to oversee financial and administrative operations in a healthcare setting. The role focuses on resident billing, Medicare processes, census management, and ensuring accuracy across the business office.

Responsibilities include daily office operations, billing accuracy in PCC, ADRs and appeals coordination, and collaboration with residents, families, and facility staff to maintain regulatory compliance.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication.
• Professional appearance and the ability to maintain positive relationships with residents, families, and staff.

Responsibilities

• Oversee daily business office activities and ensure accurate financial records.
• Manage census verification and maintain census records.
• Process billing for room, ancillary, and private pay charges in PCC.
• Coordinate Medicare ADRs and appeals and ensure billing compliance.
• Maintain compliance with applicable healthcare regulations.
• Collaborate with residents, families, staff, physicians, and external providers.
• Support administrators with day-to-day operations.

Skills

Organizational skills

Attention to detail

Communication skills

Professional appearance

Education

Associate degree in Business/Accounting or related field

Tools

PCC (PointClickCare)

Job description

Join Our Team as a Business Office Manager! Are you an organized, detail-oriented professional with experience in healthcare billing, business office operations, or long-term care administration? Maple Grove Wellness & Rehabilitation in Fenton, MO, is seeking a Business Office Manager to oversee essential financial and administrative processes while supporting residents, families, and our facility team. This is an opportunity to use your skills in resident billing, Medicare processes, census management, and business office operations while helping ensure our facility runs efficiently and accurately. If you're looking for a role where your attention to detail, communication skills, and healthcare administrative experience make a difference, we'd love to hear from you!

Position Highlights

• Job Title: Business Office Manager
• Location: Maple Grove Wellness & Rehabilitation - Fenton, MO
• Department: Business Office / Healthcare Administration
• Experience: Healthcare billing, long-term care, or business office experience preferred

What You'll Do

As the Business Office Manager, you will oversee daily business office activities, ensure accurate financial and census records, and help maintain compliance with applicable federal, state, and local regulations.

Key Responsibilities

• Manage Daily Business Office Operations: Ensure business office tasks are completed accurately, efficiently, and on schedule.
• Census Management: Oversee the Daily Census Verification process and maintain accurate census records.
• Billing & Charges: Ensure room, ancillary, and miscellaneous charges are recorded accurately and in a timely manner in PCC.
• Medicare Billing: Follow the RUG Billing Triple Check Process and help ensure billing accuracy and compliance.
• Private Pay Billing: Manage private pay billing and follow established Centralized Statement procedures.
• Medicare ADRs & Appeals: Coordinate Medicare Additional Development Requests (ADRs) and appeals according to established procedures.
• Task & Workflow Management: Follow PCC daily task lists, weekly task lists, and month-end close checklists to ensure deadlines are met.
• Resident Funds & Administrative Support: Oversee applicable resident fund activities and coordinate business office efforts with Quality Healthcare Services.
• Communication & Collaboration: Maintain positive working relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, and the community.
• Perform other duties and responsibilities as assigned by the Administrator.

What We're Looking For

Required Qualifications

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Effective verbal and written communication skills.
• Professional appearance and the ability to maintain positive relationships with residents, families, and staff.

Preferred Qualifications

• Associate degree in Business, Accounting, or a related field.
• Previous experience in business office operations within long-term care, skilled nursing, or healthcare.
• Experience with healthcare billing, Medicare, private pay accounts, or census management.
• Familiarity with PCC (PointClickCare) or comparable healthcare software.
• Working knowledge of applicable federal, state, and local healthcare regulations.

Why Join Maple Grove Wellness & Rehabilitation?

Your work supports the financial accuracy and day-to-day operations that help our healthcare team serve residents and their families. If you're a dependable, organized professional who enjoys working in a healthcare environment, we invite you to apply.

We look forward to learning more about you and your experience.

Maple Grove Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.