Business Office Manager

PACS Group; Town of Mount Pleasant (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

PACS Group in New York seeks a General Office Manager to support facility operations and supervise the business office team. You will ensure accurate billing, authorizations, and reporting while coordinating staff activities and workloads.

You will handle Medi‑Cal/Medicaid authorizations, bedholds, deposits, and monthly statements, and participate in the billing cycle, collections, and redeterminations. Strong Microsoft Office skills and familiarity with long‑term care billing are preferred.

Qualifications

• Education and/or Experience High school diploma or equivalent.
• Strong understanding of skilled nursing billing and payment as well as proficient in Microsoft products computer skills.
• Preferable one-year experience in a long term care facility.

Responsibilities

• Obtain managed care and Medi-Cal or Medicaid authorizations including bedholds.
• Assist with managing resident trust fund, including printing and distributing monthly statements.
• Supervise business office staff, including taking appropriate disciplinary measures.
• Maintain census and report status changes.
• May attend stand‑up meetings at the request of the Administrator.
• Assist with Medi‑Cal or Medicaid applications.
• Prepare TARS as needed.
• Track Medi‑Cal and Medicaid redeterminations.
• Participate in billing and payment processes including preparing bank deposits.
• Undertake collection activity for bad debts.
• Completes operational requirements by scheduling and assigning employees; following up on work results.

Skills

Billing knowledge

Microsoft Office

Supervisory skills

Education

High school diploma or equivalent

Job description

General Purpose Supports facility operations by maintaining business office systems and supervision staff.

Essential Duties

• Obtain managed care and Medi-Cal or Medicaid authorizations including bedholds.
• Assist with managing resident trust fund, including printing and distributing monthly statements.
• Supervise business office staff, including taking appropriate disciplinary measures.
• Maintain census and report status changes.
• May attend stand‑up meetings at the request of the Administrator.
• Assist with Medi‑Cal or Medicaid applications.
• Prepare TARS as needed.
• Track Medi‑Cal and Medicaid redeterminations.
• Participate in billing and payment processes including preparing bank deposits.
• Undertake collection activity for bad debts.
• Completes operational requirements by scheduling and assigning employees; following up on work results.

Supervisory Requirements

Assist with the overall supervision and management of the business office staff.

Qualification

Education and/or Experience High school diploma or equivalent. Strong understanding of skilled nursing billing and payment as well as proficient in Microsoft products computer skills. Preferable one-year experience in a long term care facility.

Language Skills

Ability to read technical procedures. Ability to read and comprehend policy and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Knowledge and experience with PCC preferred.

Physical Demands

• Prolong use of computer.
• Standing and /or walking very frequently.
• Sitting occasionally.
• Reaching with hands and arms frequently, pushing/pulling very frequently.
• Talking and /or hearing very frequently.
• Tasting and /or smelling very frequently.
• Lifting up to 50 pounds frequently.
• Climbing, balancing, stooping, kneeling, crouching or crawling occasionally.
• Close, distance, color, peripheral, and depth perception in vision: ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Additional Information

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic.

Company Overview

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission‑driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs.