Business Office Manager

Michigan Orthopaedic Surgeons; Southfield (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Michigan Orthopaedic Surgeons seeks a skilled Business Office Manager to oversee operations at MiOrtho Surgery Center. This leadership role entails managing scheduling, admissions, and revenue cycle processes, ensuring operational excellence and a culture of patient-centered care. The ideal candidate will have substantial healthcare management experience and a relevant educational background, coupled with a commitment to compliance and exceptional customer service.

Qualifications

• 3-5 years of management experience in healthcare with revenue cycle oversight.
• Minimum of three years in surgical admissions and billing.
• Preferred knowledge in coding and billing oversight.

Responsibilities

• Oversee daily operations including scheduling and billing.
• Manage medical records and ensure regulatory compliance.
• Foster team development through coaching and support.

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Education

Bachelor of Business Administration

Professional certifications in Healthcare Administration

Job description

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The Business Office Manager is a key leadership role responsible for overseeing the daily business and clerical operations of MiOrtho Surgery Center. This includes managing scheduling, admissions, medical records, credentialing, and all aspects of Revenue Cycle Management (billing, insurance, and collections) in alignment with center policies. The role ensures timely and accurate handling of payables and receivables, supports regulatory compliance, and collaborates with department leaders to maintain operational excellence. Serves as a role model for exceptional customer service, promoting a culture of professionalism and patient-centered care

Duties And Responsibilities

• Oversee Business Office operations, including staff hiring, training, scheduling, and performance management
• Foster a positive work environment through team building, coaching, and goal setting
• Identify and support staff development needs through training and regular department meetings
• Collaborate with leadership; support conflict resolution and effective communication
• Supervise patient registration, scheduling, insurance verification, and surgery schedule coordination
• Manage medical records processes, ensuring accuracy, compliance, and patient confidentiality
• Maintain and update business office policies and procedures
• Complete and submit month-end reports and key performance metrics
• Monitor insurance contracts and fee schedules; ensure accurate implementation and system loading
• Stay current on billing, coding, and compliance requirements; communicate payer updates to staff
• Oversee full revenue cycle functions including billing, collections, deposits, and A/R management
• Supervise accounts payable and collaborate with purchasing on system improvements
• Perform cash management duties including bank reconciliations and daily cash reports
• Approve patient payment plans, refunds, collections, and maintain A/R within targets
• Manage vendor and banking relationships; monitor and support adherence to the budget
• Ensure proper inventory control and bi-annual updates
• Coordinate software updates and cybersecurity measures with IT; provide staff training
• Supervise credentialing processes for professional staff
• Ensure compliance with HIPAA, CMS, and accreditation standards
• Participate in QAPI and benchmarking for business metrics
• Support the center’s mission and values; participate in professional development
• Perform additional administrative duties and special projects as assigned
  
  

Education, Experience, Licenses, And Certifications

• Bachelor of Business Administration with an accounting focus or related field preferred, or equivalent combination of education and experience.
• Professional certifications related to Healthcare Administration and / or Revenue Cycle Management preferred
• 3-5 years of management experience in healthcare, preferably in Revenue Cycle Management to include coding and billing oversight.
• Minimum of three years of knowledge and experience in surgical admissions, billing and collections, and insurance verification in medically related environment preferred.