Business Office Manager

West Tennessee Post Acute; Jackson, Northern (TN, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Accident Insurance

Hospitalization plans

Life and AD&D insurance

401(k) retirement plan

Paid time off

Paid orientation and training

EEO

Job summary

West Tennessee Post Acute in Jackson, TN is seeking a Business Office Manager to oversee billing for private payers. You will manage billing, follow-up, and appeals to ensure timely payment, while meeting deadlines and educating patients on insurance processes.

The role requires PCC and Excel proficiency, with prior SNF BOM experience and Medicaid/Medicare billing knowledge. Excellent communication and problem-solving skills are essential, as is a compassionate, team-focused approach.

Qualifications

• College degree in accounting or business-related field preferred.
• Prior BOM experience in a Skilled Nursing Facility with focus on collections.
• Experience with Medicaid and Medicare billing and collections essential.

Responsibilities

• Manage billing, follow-up, and appeals for various claims to ensure timely payment.
• Meet all billing deadlines and adhere to a calendar for critical deadlines.
• Educate patients and families regarding insurance processes.
• Handle write-offs, collections, and postings of funds received for services.

Education

Accounting or business degree

BOM experience in SNF

Medicaid and Medicare billing experience

Tools

PCC

Excel

Job description

WEST TENNESSEE POST ACUTE, Jackson, TN, US

As a Business Office Manager , your primary responsibility will be to manage billing for private payers.

Responsibilities

Manage billing, follow-up, and appeals for various claims to ensure timely payment.

Demonstrate a results-focused and detail-oriented approach.

Cultivate positive relationships with residents, families, and co-workers.

Meet all billing deadlines and adhere to a calendar for other critical deadlines.

Ensure collection of payments for all services rendered to patients.

Proactively manage and prevent pending bills and aging collections.

Execute, review, and process payments efficiently.

Retrieve authorizations and process refunds as needed.

Handle write-offs, collections, and postings of funds received for services.

Process billing for Long-Term Care (LTC) and Medi-Cal.

Manage re-authorizations for managed care patients

Educate patients and families regarding insurance processes.

Proficiency in Point Click Care (PCC), and Excel is required

Education & Qualifications

A college degree, with an emphasis in accounting or a business-related field, is preferred.

Ideally, candidates will have prior Business Office Manager (BOM) experience in a Skilled Nursing Facility (SNF), with a strong focus on collections and managing outstanding receivables.

Must possess previous experience with Medicaid and Medicare billing and collections.

The successful candidate will be qualified, compassionate, and committed to excellence.

Experience with the Point Click Care (PCC) billing system is preferred.

Excellent written and verbal communication skills are essential, along with strong problem-solving abilities.

What We Offer (Full-Time)

Medical, Dental, and Vision coverage.

Additional options like Accident Insurance and Hospitalization plans.

Life and AD&D insurance included for full-time employees.

401(k) retirement savings.

Paid time off: Vacation, Holidays, and Sick Leave.

Paid orientation and training programs.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.