Business Office Director

Clearwater Springs by Cogir; Vancouver (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid vacation holidays and sick leave

Employee Assistance Program

Employee referral program

Job summary

Cogir Senior Living is seeking a Business Office Director in Washington to manage the community's business office, HR, payroll, and billing, serving as the primary contact for residents, families, and staff on billing and HR questions.

You will oversee accounts receivable, resident contracts, payroll, and onboarding, while ensuring regulatory compliance and budget alignment across operations. This role requires leadership of front desk staff and coordination with the Executive Director.

Qualifications

• High School diploma required; an associate degree or higher preferred.
• 3–5 years of experience in business office management, finance, HR, or accounting required.
• Proficiency with CRM software and Microsoft Office; knowledge of employment laws.

Responsibilities

• Oversee accounts receivable and month-end close activities.
• Manage all resident contracts, execution, and renewals.
• Coordinate new resident orientation and move-in processes.
• Maintain resident and staff files in compliance with regulatory guidelines.
• Conduct new hire orientation and serve as HR contact for the community.
• Prepare payroll for the community and assist with budget monitoring.
• Collaborate with the Executive Director to ensure budget adherence.
• Direct front desk supervision, recruitment, training, and staff development.

Skills

Attention to detail

Communication skills

Time management

Ethics and integrity

Team leadership

Education

High School diploma

Associate degree preferred

Tools

CRM software

Microsoft Office

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Health, Dental, Vision, and Life Insurance
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Business Office Director manages the community's business office, coordinating and overseeing all aspects of the community’s human resources, payroll, billing, and operational processes. You will be the primary contact for all residents, families, and staff regarding resident billing and human resources questions.

KEY RESPONSIBILITIES

• Produce and manage accounts receivable and assist in month-end closing procedures.
• Manage all residents’ contracts, execution, and renewals.
• Responsible for all new resident orientation and move-in coordination.
• Manage all resident and employee files, assuming full responsibility for all regulatory guidelines, forms, and documentation for residents and employees.
• Responsible for new hire orientation for all staff.
• Act as human resources contact for the community.
• Produce and manage payroll for the community.
• Work with the Executive Director to ensure the community is within budget.
• Direct oversight over the front desk staff, including recruiting, training, supervision, and staff development.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A High School diploma is required. An associate degree or higher is preferred.

Experience, Competencies, and Skills:

• At least 3-5 years of experience in business office management, finance, human resources, or accounting is required.
• Knowledge of various computer systems and CRM software and proficiency in Microsoft Office Suite.
• Working knowledge of federal and state employment laws.
• Working knowledge of general accounting, billing, collections, and expense management.
• Outstanding written and verbal communication skills and a passion for serving seniors.
• A high degree of accuracy in all assignments, ability to manage time effectively, and ability to work independently.
• Employing professional ethics and high integrity.
• Capacity to work evenings and/or weekends when needed (participate in the manager-on-duty rotation).
• Previous experience working in independent living (IL), assisted living (AL), memory care (MC), or senior living is preferred.