Business Office Director

Cogir Senior Living; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with match

Paid vacation

Paid holidays

Paid sick leave

Employee Assistance Program

Employee referral program

Job summary

Cogir Senior Living, based in Scottsdale, Arizona, seeks a Business Office Director to oversee the community's business office, handling resident billing, HR questions, payroll, and operations. Be the primary contact for residents, families, and staff on billing and HR matters.

The role requires 3–5 years in business office management, strong CRM and MS Office skills, and knowledge of employment laws; flexibility for evenings/weekends; aim to ensure accurate records and budget adherence.

Qualifications

• High School diploma required; associate degree preferred.
• 3–5 years in business office management, finance, HR, or accounting.
• Knowledge of CRM software and Microsoft Office.
• Understanding of federal and state employment laws.
• Excellent written and verbal communication; service for seniors.
• Ability to work evenings and weekends when needed.
• Experience in independent living or senior housing preferred.

Responsibilities

• Produce and manage accounts receivable and assist in month-end closing procedures.
• Manage all residents' contracts, execution, and renewals.
• Oversee new resident orientation and move-in coordination.
• Maintain resident and employee files; ensure regulatory compliance.
• Conduct new hire orientation for staff.
• Serve as human resources contact for the community.
• Process payroll for the community.
• Collaborate with Executive Director to stay within budget.
• Direct supervision of front desk staff, including recruitment and training.

Skills

Finance experience

HR knowledge

Budgeting

Communication skills

Attention to detail

Time management

Integrity

Evenings weekends

Education

High School Diploma

Associate degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Business Office Director manages the community's business office, coordinating and overseeing all aspects of the community’s human resources, payroll, billing, and operational processes. You will be the primary contact for all residents, families, and staff regarding resident billing and human resources questions.

KEY RESPONSIBILITIES

• Produce and manage accounts receivable and assist in month-end closing procedures.
• Manage all residents' contracts, execution, and renewals.
• Responsible for all new resident orientation and move-in coordination.
• Manage all resident and employee files, assuming full responsibility for all regulatory guidelines, forms, and documentation for residents and employees.
• Responsible for new hire orientation for all staff.
• Act as human resources contact for the community.
• Produce and manage payroll for the community.
• Work with the Executive Director to ensure the community is within budget.
• Direct oversight over the front desk staff, including recruiting, training, supervision, and staff development.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A High School diploma is required. An associate degree or higher is preferred.

Experience, Competencies, and Skills:

• At least 3-5 years of experience in business office management, finance, human resources, or accounting is required.
• Knowledge of various computer systems and CRM software and proficiency in Microsoft Office Suite.
• Working knowledge of federal and state employment laws.
• Working knowledge of general accounting, billing, collections, and expense management.
• Outstanding written and verbal communication skills and a passion for serving seniors.
• A high degree of accuracy in all assignments, ability to manage time effectively, and ability to work independently.
• Employing professional ethics and high integrity.
• Capacity to work evenings and/or weekends when needed (participate in the manager-on-duty rotation).
• Previous experience working in independent living (IL), assisted living (AL), memory care (MC), or senior living is preferred.