Business Office Director

Cogir USA; Fresno (CA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

Paid vacation, holidays, and sick time

Employee Assistance Program

Employee referral program

Job summary

Cogir Senior Living is seeking a Business Office Director to oversee the community's business office, HR functions, payroll, and billing, while serving as the primary contact for residents, families, and staff on related questions.

The role includes managing contracts, orientation, and regulatory documentation, plus budgeting collaboration and front desk leadership. Experience in senior living is preferred.

Qualifications

• 3–5 years of experience in business office management, finance, HR, or accounting.
• CRM software knowledge and Microsoft Office proficiency.
• Knowledge of federal and state employment laws.
• Understanding of accounting, billing, collections, and expense management.
• Strong written and verbal communication skills and service orientation to seniors.

Responsibilities

• Produce and manage accounts receivables and assist in month-end close.
• Manage all residents' contracts, execution, and renewals.
• Coordinate resident orientation and move-ins.
• Maintain resident and employee files per regulatory requirements.
• Conduct new hire orientation for staff.
• Serve as HR contact for the community.
• Process payroll for the community.
• Assist in budgeting with the Executive Director.
• Oversee front desk staff, including recruitment, training, supervision.

Skills

Communication skills

Time management

Attention to detail

Professional ethics

Independence

Education

High School diploma

Associate degree

Tools

CRM software

Microsoft Office

Job description

POSITION SUMMARY

The Business Office Director at The Windham by Cogir manages the business office of the community, coordinating and overseeing all aspects of the community’s human resources, payroll, billing, and operational processes. You will be the primary contact for all residents, families, and staff regarding resident billing and human resources questions.

KEY RESPONSIBILITIES

• Produce and manage accounts receivables and assist in month-end closing procedures.
• Manage all residents' contracts, execution, and renewals.
• Responsible for all new resident orientation and move-in coordination.
• Manage all resident and employee files, assuming full responsibility for all regulatory guidelines’ forms and documentation for residents and employees.
• Responsible for new hire orientation for all staff.
• Act as human resources contact for the community.
• Produce and manage payroll for the community.
• Work with the Executive Director to ensure the community is within budget.
• Direct oversight over the front desk staff - including recruiting, training, supervision, and staff development.

WHAT WE OFFER

• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A High School diploma is required. An associate degree or higher is preferred.

Experience, Competencies, and Skills:

• At least 3-5 years of experience in business office management, finance, human resources, or accounting is required.
• Knowledge of various computer systems and CRM software and proficiency in Microsoft Office Suite.
• Working knowledge of federal and state employment laws.
• Working knowledge of general accounting, billing, collections, and expense management.
• Outstanding written and verbal communication skills and a passion for serving seniors.
• A high degree of accuracy in all assignments, ability to manage time effectively, and ability to work independently.
• Employing professional ethics and high integrity.
• Capacity to work evenings and/or weekends when needed (participate in the manager-on-duty rotation).
• Previous experience working in independent living (IL), assisted living (AL), memory care (MC), or senior living is preferred.