Business Office Director

Charter Senior Living; Franklin (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Training

Flexible schedules

Medical Insurance

Paid Time Off

Holiday Pay

Referral bonus

Career growth

Stable schedule

Voice heard

Job summary

Charter Senior Living of Franklin seeks a results‑driven Business Office Director to oversee accounting and general bookkeeping while supporting daily business office operations. The role is front‑desk based and highly visible within the community, requiring a confident, friendly leader who can balance multiple priorities.

The ideal candidate will be an organized, people‑oriented professional with strong customer service skills, capable of coordinating with residents, families, and team members

Qualifications

• Experience in assisted living or senior living environments is preferred.
• Strong organizational and multitasking abilities are essential.
• Excellent communication and customer service skills are required.
• Experience with front desk operations and general office administration is desirable.
• Ability to handle confidential information with discretion.

Responsibilities

• Oversee accounting and bookkeeping functions for the community.
• Support day-to-day administrative and business office operations.
• Interact with residents, families, visitors, and staff in a professional manner.
• Maintain front desk responsibilities and guest reception with a welcoming approach.
• Ensure compliance, accuracy, and confidentiality in all financial processes.

Skills

Customer service

Organizational skills

Communication

Leadership

Front desk experience

Multi-tasking

Tools

Microsoft Office

Job description

Business Office Director

Looking for our next all-star employee with assisted living experience!

Charter Senior Living of Franklin is dedicated to the care and wellbeing of our residents. It is our goal to assure that our residents’ lives are enhanced through compassionate care and honoring their life stories and legacy.

Our mission, To Enhance the Human Spirit, not only pertains to our residents but also to our employees. We are committed to helping each of our employees have more than just a “job.” We want each of our associates to feel like they have a career and an opportunity to grow.

Mission

To Enhance the Human Spirit

Core Values

• Serve with Heart

• Serve with Purpose

• Serve with Courage

• Have Fun While Serving

We’ve Got You Covered…

• Get Paid Today with ZayZoon!

• Flexible schedules

• We offer a free medical insurance plan

• Paid Training, Time Off and Holiday Pay

• Medical, Dental, Vision Insurance and more

• Perfect attendance bonus program up to $100 extra a month

• Referral bonus

• Career growth

• Reliable hours and stable schedule

• A working environment where your voice is heard and your experience is respected and appreciated

• Engaged company support team and understanding for working mothers and fathers

POSITION SUMMARY:

The Business Office Director assists the Executive Director in ensuring that the functional areas required to operate the community are effectively supported. Primary responsibilities include managing and overseeing the accounting and general bookkeeping functions of the community, along with supporting day-to-day administrative and business office operations.

This is also a front-desk-based position and a highly visible role within our community. The Business Office Director is often one of the first faces our residents, families, visitors, applicants, and team members see and plays an important role in creating a warm and welcoming environment.

Our community is busy, active, and fast-paced, so we are looking for a true master multi-tasker who can confidently balance business office responsibilities, front desk duties, phone calls, visitors, resident and family needs, employee questions, and the many unexpected things that can come up throughout the day.

The ideal candidate is a genuine people person who enjoys interacting with others, is exceptionally organized and detail-oriented, and can successfully manage multiple priorities while maintaining a positive and professional attitude.

This is not a traditional behind-the-scenes business office position. Our Business Office Director is an important part of the daily heartbeat of our community and works closely with residents, families, employees, department directors, and the Executive Director.

WHAT WE’RE LOOKING FOR:

• A master multi-tasker who can manage multiple priorities, interruptions, and deadlines while staying organized

• A true people person who genuinely enjoys working with residents, families, visitors, applicants, and team members

• Exceptional organizational skills and strong attention to detail

• The ability to thrive in a fast-paced and highly interactive environment

• A warm, friendly, and welcoming personality with excellent customer service skills

• Strong communication and interpersonal skills

• The ability to balance front desk responsibilities with Business Office Director duties

• Someone who takes initiative, follows through, and notices what needs to be done

• The ability to prioritize responsibilities and adjust quickly when the needs of the day change

• Professionalism and discretion when handling confidential employee, resident, family, and financial information

• Strong computer, typing, and general office skills

• The ability to work effectively as part of a leadership team

• Dependability, flexibility, and a willingness to jump in and help when needed

• The ability to remain calm, friendly, and organized—even on our busiest days

If you love people, thrive in a busy environment, enjoy staying organized, and can juggle several things at once while still greeting someone with a smile, we would love to meet you!

UNIVERSAL PRECAUTIONS:

• Potential for exposure to blood/body fluids not likely.

PHYSICAL REQUIREMENTS:

• Incumbent will sit for extended periods of time.

• Lift between 1–20 pounds occasionally.

• Walk throughout the community as needed.

• Visual acuity and good hearing.

OTHER REQUIREMENTS:

Exceptional communication, customer service, and conflict-resolution skills. Strong typing, computer, organizational, and time-management skills. Must be able to function effectively as a member of the leadership team and possess excellent interpersonal skills when interacting with all levels of staff, residents, families, visitors, applicants, vendors, and the public.

Must be comfortable working from the front desk in an active senior living community where frequent interaction and interruptions are a normal part of the day. The successful candidate will be able to shift priorities as needed while maintaining accuracy, organization, confidentiality, and a positive attitude.

Why Charter Senior Living of Franklin?

Here are just a few of the things our associates say…

• “It truly feels like a family at Charter.”

• “The residents are an extension of my family now.”

• “You always hear about a company’s values and mission, but you hardly ever see them follow through. I love Charter because they truly mean what they say. They put the people first and truly believe in enhancing the human spirit.”

• “I love to chat with them and laugh because at Charter our values include ‘Have Fun While Serving.’ We are charged with enhancing the human spirit of our residents, but they are really enhancing my spirit.”

#HPINDEED