Business Office Associate - Part Time

CarMax; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A major automotive retailer in Tampa seeks a Customer Service Associate. This role involves providing exceptional service during the sales, auction, and appraisal processes. Responsibilities include managing paperwork for automobile sales, mentoring new associates, and maintaining accurate records. Ideal candidates will possess strong organizational skills, effective communication abilities, and the capability to handle multiple tasks in a busy environment. Flexibility in work schedule is required, including nights and weekends.

Qualifications

• Ability to read, interpret, and transcribe data accurately.
• Strong communication skills for dealing with customers.
• Ability to prioritize and multi-task effectively.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Process paperwork associated with automobile sales.
• Mentor new Business Office Associates and train staff on processes.

Skills

Customer service

Clerical skills

Intermediate PC skills

Organizational skills

Tools

Microsoft Excel

Job description

7105 - Tampa - 14920 N Nebraska Ave, Tampa, Florida, 33613

Provide An Iconic Customer Experience - Summary

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What You Will Do - Essential Responsibilities

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines.
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seeks win/win solutions for the customer and partners appropriately.
• Processes paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Processes auction sales, dealer registration, and/or appraisal lane purchases, including the collection of titles, payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts.
• Manages multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with the state DMV, including submitting paperwork necessary to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentors new Business Office Associates and trains other store departments on Business Office processes and procedures.
• Performs clerical responsibilities, such as copying, filing, reconciling missing dealer plates or information, and entering data into Microsoft Excel and proprietary systems for logging vehicle registration tags.
• Answers a multi-line phone system, responds to callers’ needs, and directs calls as appropriate.

Learn And Succeed As Part Of a Team

• Pleasant, but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules with shifts that include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store.

Qualifications

• Read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing systems.
• Use word processing, spreadsheets, and other programs, displaying intermediate PC skills.
• Prioritize and multi-task in a deadline-oriented environment requiring above-average organizational skills and attention to detail.
• Lift objects that weigh as much as 15-20 lbs.
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written.
• Complete CarMax provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report Asset Protection and/or Human Resource related issues to management.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.