Business Office Associate - Full Time

CarMax Business Services; Gaithersburg (MD); On-site; USD 24,328 - 50,833; Full time

Benefits offered by this job

Paid sick time

Vacation

Holiday pay

Job summary

CarMax Business Services in Gaithersburg, Maryland, is seeking a team member to provide iconic customer experiences. You will assist customers through paperwork, manage administrative tasks, and support our store departments. Ideal candidates will have strong customer service experience, excellent communication skills, and basic computer skills. The hourly rate for this position ranges from $17.66 to $36.90, with additional benefits such as paid sick time, vacation, and holiday pay, reflecting our commitment to a supportive work environment.

Qualifications

• Customer service experience is essential.
• Must thrive in a fast-paced office environment.
• Strong written and verbal communication skills needed.
• Basic computer skills, including word processing and spreadsheets.

Responsibilities

• Complete administrative tasks to support all store departments.
• Provide customer service by greeting customers and guiding them through paperwork.
• Communicate effectively with customers and business partners.
• Maintain coverage at information desk and answer multi-line phone system.

Skills

Customer service experience

Good listening skills

Strong communication skills

Basic computer skills

Job description

Overview

7206 - Gaithersburg - 16411 Shady Grove Road, Gaithersburg, Maryland, 20877

Provide an iconic customer experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We have become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

Responsibilities (Essential)

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast-paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Compensation

The hourly rate for this position is: $17.66 - $36.90

Benefits

Benefits vary by state law. CarMax Associates are entitled to paid sick, vacation, and holiday time as applicable to full-time associates. Full-time hourly or commission/incentive eligible associates accrue up to 48 hours of sick time per year and 80–200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service. If working on a scheduled holiday due to business needs, employees may receive Holiday Premium Pay. Full-time salaried associates are entitled to paid time away with no specified limit for sick, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

For more details about benefits, please visit the CarMax Benefits website.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.