Business Operations Associate - Part Time

CarMax Business Services; Naperville (IL); On-site; USD 22,041 - 46,700; Full time

Job summary

CarMax Business Services in Naperville, Illinois, is hiring for a customer service position focused on providing iconic experiences through effective support and administrative tasks. Ideal candidates will have experience in customer service and excel in a fast-paced environment. Responsibilities include greeting customers, managing paperwork, and ensuring smooth office operations. The hourly pay ranges from $16.00 to $33.90, with various part-time benefits offered. Join our dedicated team and help us maintain our reputation as a leader in the used car retail industry.

Qualifications

• Experience in a customer service role is required.
• Ability to thrive in a fast-paced office environment is essential.
• Strong listening skills with a focus on customer service.
• Strong written and verbal communication skills are a must.
• Basic computer skills including word processing and spreadsheets are necessary.

Responsibilities

• Complete administrative tasks to support all store departments.
• Provide customer service by greeting customers and assisting with paperwork.
• Communicate effectively with customers and business partners.
• Maintain coverage at the information desk and answer multi-line phone system.

Skills

Customer service experience

Fast-paced office environment adaptability

Good listening skills

Strong written communication

Strong verbal communication

Basic computer skills

Job description

Overview

CarMax, the way your career should be!

Provide an iconic customer experience. Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do – Essential responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast-paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Compensation

The hourly rate for this position is: $16.00 - $33.90

Benefits

Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law. Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period. Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval.

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.